Account Manager Cross Media - Universal Music and Ricola (Herbal Sweets)

Account Management / Client Services London, United Kingdom


Description

Position at Havas Media

Reporting To: Account Director

Office Location: The HKX Building, 3 Pancras Sq, London, N1C 4AG, U.K.

About Havas Media Group

Havas is one of the world’s largest global communications groups, operating in over 100 countries. The Group is made up of two major divisions: Havas Creative Group (the creative agencies) and Havas Media Group (HMG), the media agencies. 

Our ambition is to be the UK’s most integrated, agile media and marketing services group with data, content and entertainment at our core. It’s an exciting time for the business, with our recent move to the new ‘Havas Village’ in King’s Cross, where all UK agencies sit under one roof and share one common purpose; to bring media and creative closer together for the benefit of our clients.

About Arena Media

Arena Media are a truly unique media agency.  Beginning life as a digital specialist, we have digital and data at the heart of what we do, but unlike many other traditional media agencies we combine this expertise with classic above the line planning.  We make it our ambition to unlock the relationship between brand and performance media.  A truly pioneering approach which meets and exceeds clients’ business targets.  We are a group of entrepreneurial, restless but personable people who continuously challenge clients and never ever operate a one size fits all approach. 

The Role:

We are looking for an experienced Account Manager to join the Arena Media Client Planning team. The role will be part of the client planning team in charge of developing integrated solutions across two clients, reporting into the Account Director and working across a range of broadcast and digital channels. 

Client Planning holds the keys to the client brief and are responsible for delivering excellence in client servicing by understanding the DNA of our clients’ business and marketing objectives.  We’re looking for a key member who’ll be given exposure to a range of campaigns and briefs, supporting across Universal Music Group and Ricola (herbal sweets) as well as new business pitches when necessary.

Responsibilities include:

  • Management of key clients and projects, providing first class service to our clients as well as delivering quality and innovative solutions.
  • Create the best communications plans to meet client’s business targets and continuously optimise clients’ communications plans.
  • Have a keen focus on pushing innovation, creativity and driving performance on client’s businesses.
  • Keep up-to-date with cultural/social trends, competitive information and customers’ views
  • Work collaboratively with the trading teams and evaluate campaign effectiveness
  • Respond to all requests with speed and enthusiasm within agreed deadlines, ensuring accuracy and attention to detail at all times
  • Approach all requests and personnel with enthusiasm and professionalism internally and externally
  • Be trained on (and ensure best practice on) all systems/data sources relating to the planning and buying process (i.e. Nielsen, TGI)
  • Work with the digital team to manage all relevant technical campaign logistics (eg, digital tracking setup)
  • Proactively sharing “new news” relating to the media industry and clients’ competitors, showing a passion for their business beyond the campaigns we plan
  • Management of 2 x Senior Account Executives and 1 x Account Executive

People Management:

  • Working as a fully collaborative, positive team player across Arena and HMG, actively supporting and sharing learnings via the peer to peer initiatives
  • Evidence of good commitment to the appraisal process and taking an active interest in his/her own development
  • Acting as an ambassador for the agency, inspiring others and demonstrating agency values: Entrepreneurial, Imaginative, Restless, Personable

What we’re looking for:

  • Previous experience in a similar role, from a media agency environment
  • Curious about the world of media and advertising, keeping one eye on the changing landscape to see how this could impact clients
  • Experience of managing individuals; ideally more than one person
  • Established cross-media (offline and online) planning experience.
  • Ability to foster relationships with internal client planning teams as well as directly with our clients, in delivering the planning product
  • Business minded with an ability to demonstrate uncovering insight to create the most effective communications plans
  • Good knowledge of Microsoft programmes: PowerPoint, Excel, Word, Outlook would be helpful

The Type of Candidate We Are Looking For:

  • A high energy, positive, can-do person who is never satisfied, and always looking for ways to improve what we do
  • A team player and a passionate motivator. We are committed, driven and action oriented, but we also like to have some fun
  • Gravitas and confidence, someone who can comfortably communicate and relate to all levels of people within a business, including CEO level
  • Someone who can make things happen and likes to be accountable, with a fastidious attention to detail
  • Working as a fully collaborative, positive team player across Arena and HMG, actively supporting and sharing learnings via the peer to peer initiatives
  • A clear communicator who keeps the use of jargon to a minimum
  • Someone to act as an ambassador for the agency, inspiring others and demonstrating agency values:
    • Entrepreneurial, Imaginative, Restless, Personable