Description

JOB DESCRIPTION

JOB TITLE:                       LOBBY AMBASSADOR        

REPORTS TO:                    MANAGER AND DIRECTOR

POSITION SUMMARY: It is the primary responsibility of the Lobby Ambassador to greet guest, provide excellent customer service, and to create a safe and friendly environment for the guests. All duties are to be performed in accordance with the departmental and property policies, practices and procedures.

JOB FUNCTIONS:

• Standing outside by Porte Cochere and scanning I.D. of every guest entering the facility.
• When needed, standing inside by casino entrance to greet guests walking on property, answering questions guests may have.
• At all times, engaging guests by offering assistance.
• Promoting our bars/restaurants/ hotel/ pool/ sportsbook to guests by giving recommendations and descriptions of those areas of the hotel.
• Giving directions inside the property and walk guests to those locations if needed.
• Opening and closing the front door for guests.
• Making sure the doors are closed at all times when guests are not coming in.
• Perform other job related duties as assigned

QUALIFICATIONS:

• Must be 21 years of age
• Must be able to communicate effectively in English, in both written and oral forms
• At least 1 year previous guest service or Hotel experience is required
• At least 6 months of guest experience
• Excellent customer service skills
• Perform job functions with attention to detail, speed and accuracy
• Prioritize and organize
• Clear thinker remaining calm and resolving problems using good judgement
• Follow directions thoroughly
• Understand guest service needs
• Work cohesively with others and as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Ascertain departmental training needs and provide such training
• Direct performance or staff and follow with corrections when needed
• Motivate staff and maintain a cohesive team
• Have interpersonal skills to deal effectively with all business contacts
• Ability to take initiative and exhibit flexibility
• Ability to be persuasive
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent