Cashier

Operations - Hourly Coraopolis (Pittsburgh), Pennsylvania


Description

 

 

 

JOB DESCRIPTION

 

 

Title:Cashier

 

Reports to:General Manager / Assistant Manager / Supervisor

 

Company:TPS Parking Management, LLC

Position Summary:

 

Responsible for cash and credit card transactions for daily parking customers.

 

Key Responsibilities:

 

  • Greets each customer in a friendly and professional manner
  • Accurately processes all transactions
  • Accurately accounts for daily transactions and activity
  • Provides quick and pleasant customer courtesy, service, and satisfaction
  • Answers telephones
  • Cooperates with all team members to provide the best possible service to all internal and external customers
  • Keeps all areas in office and cashier booth neat and clean
  • Assists customers with TPS Spot Club Program and all inquiries
  • Fills water cooler, as needed
  • Follows all company policies and procedures as set forth in the Employee Handbook and Gold Standards
  • Performs additional duties as reasonably requested by Management, especially during down times

 

Knowledge, Skills, & Experience Required:

 

  • High school education or equivalent
  • Previous cashier and/or cash handling experience
  • A solid employment record and previous customer service experience
  • Basic math skills are essential
  • Successful completion of Cashier Training Module
  • Ability to verbally communicate clearly in the English language
  • Must be able to maintain a smile and courteous disposition toward external and internal customers
  •       Valid driver’s license preferred

 

Employee Name (Printed): __________________________     Date: ______________

 

Employee Signature: _______________________________

 

Manager Signature:  ________________________________

 

 

 

GOLD STANDARDS – CASHIER

 

  • Always work as a team
  • Respect your co-workers and managers
  • Think positively and strive to achieve excellence
  • Come to work with a positive attitude and sunny disposition, ready to help
  • Be responsible and always give 110%
  • Be honest, have integrity, and remain loyal
  • Go out of your way to make guests and co-workers feel special
  • Maintain a professional appearance at all times
  • Ensure your uniform is clean and crisp with your name tag visible
    1. Always wear your company issued uniform
    2. Always wear black or khaki pants or shorts
    3. Always wear clean black or white athletic shoes or black work shoes
    4. Keep your uniform free of any accessories
    5. Females may wear two earrings in each ear (no dangles, no large hoops); men may wear one stud in one ear
    6. No visible profane tattoos
  • Maintain a clean, clutter-free work environment
    1. Always remove trash as it accumulates
    2. Keep windows and all revenue control equipment clean
    3. Refrain from posting anything on the booth glass (i.e. posters, notes)
  • Offer every guest our amenities
    1. Chilled complimentary beverage
    2. USA today
    3. Snacks or cookies when a promotion is in progress
  • SMILE when a guest is within 10 feet of you; warmly greet a guest who is within 5 feet of you
  • Accurately guide/inform guests on anything they may be unsure of, such as Spot Club, local attractions, and directions
  • During every transaction, politely ask the guest if they have a coupon or corporate discount
  • Ask the guest if he/she has a Spot Club card and offer one if he/she does not
  • Inform the guest of their charge before and after any discount has been applied
  • Always announce the amount of cash tendered or the amount charged to the credit card presented
  • Always present the guest with a receipt (entry ticket)
  • Guide our guests to our website if they have additional questions or need any more information
  • Sincerely thank every guest for parking with us and tell them we value their business

 

 

In addition to the job description, I have read and understand the above Gold Standards that are an expectation of my employment at The Parking Spot.

 

Employee Name (Printed): __________________________     Date: ______________

 

Employee Signature: _______________________________

 

Manager Signature:  ________________________________

Updated: April 2012