AV Support Tech

Information Technology Malvern, Pennsylvania

About The Institutes 

A not-for-profit organization located in beautiful Malvern, PA, The Institutes have been the leading provider of risk management and property-casualty insurance education for more than 100 years. By living our values—Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing— our talented team delivers innovative solutions that best empower risk and insurance professionals to help those in need. In 2023, The Institutes was named a Top Workplace by Philly.com for an eighth time. We understand the importance of work-life balance and provide excellent benefits and a friendly and team-focused work environment to drive employee engagement. 


AV & General Support Technician 

The AV & General Support Technician will provide onsite AV tech support as a primary focus. They will support our staff and the events team to accommodate on-site/hybrid events and meetings to ensure operational excellence. In addition to the support of AV this person will also support the information security team. This team member must have excellent customer service skills and be able to work with our team to meet our objectives of exemplary customer support.


What You’ll Do:

  • Perform daily tech checks to ensure that all meeting rooms are fully functional and ready for use.
  • Keep up to date on the latest technologies and product releases to continue to grow and influence our AV space and capabilities.
  • Support on-site/hybrid meetings as requested by customers 
  • Support on site events
  • Continuously educate and train end users on room technologies and troubleshooting
  • Stay updated on the latest AV products and product releases to provide recommendations on automation and improved functionality.
  • Work with members of the security team to perform audits and assessments against the Information Security Policy. Document compliance and maintain reports.
  • Document all technical risks that are discovered through 3rd party testing, vulnerability tools, and project discovery. Update as needed. Perform quarterly audit with the information security team.
  • Learn and navigate new security products and review output as needed.
  • Document all security breaches from initiation to resolution.
  • Stay updated on the latest information security threats, trends, technologies and provide recommendations for improving information security posture.


Required Competencies

  • Excellent customer service skills
  • Communication: Excellent verbal and written communication, as well as listening, presentation, and interpersonal skills.
  • Need to be proactive and have the ability to troubleshoot and resolve issues independently
  • Ability to quickly learn new business domains, processes and terminology.
  • Strive to reflect our five cultural values in all efforts: Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing.


What We’re Looking For:

  • Bachelor’s Degree in Computer Science or related field or equivalent experience
  • Minimum of 2 years AV hardware support
  • Experience with NIST security framework a plus.
  • Able to troubleshoot complex technical issues.
  • Proficiency in Windows and MAC
  • Knowledge of network and server technologies.


Ability to be on-site 5 days a week is a must. The need for extended hours may be required to support meetings/events.


The Best Part? The Benefits!

To enforce the importance of work-life balance, employees enjoy excellent benefits, including:

  • 401(k) plan with company contribution up to 16%
  • Generous time off package that includes paid vacation, personal, sick and holidays
  • Paid maternity and parental leave
  • Tuition reimbursement
  • Medical, dental, vision and prescription coverage
  • On our Malvern campus:  Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25 mile walking path