Head of Member Experience & Business Development

Membership Arlington, Virginia Malvern, Pennsylvania Remote, United States

About The Institutes and the Insurance Information Institute

A not-for-profit organization located in beautiful Malvern, PA, The Institutes have been the leading provider of risk management and property-casualty insurance education for more than 100 years. By living our values—Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing— our talented team delivers innovative solutions that best empower risk and insurance professionals to help those in need. In 2022, The Institutes was named a Top Workplace by Philly.com for the seventh time. We understand the importance of work-life balance and provide excellent benefits and a friendly and team-focused work environment to drive employee engagement.


Founded in 1960, the Insurance Information Institute (Triple-I) provides objective, fact-based information about insurance while also being a trusted source of unique, data-driven insights which inform and empower consumers. Triple-I strives for people to have the information they need to make educated decisions, manage risk, and appreciate the essential value of insurance. More than 60 insurance company members support Triple-I, including nine of the 10 largest writers of property/casualty insurance in the United States. Its focus is to create and to disseminate information; and it neither lobbies on behalf of the insurance industry sell insurance directly.


Head of Member Experience & Business Development

We have an excellent opportunity for the Head of Member Experience & Business Development to oversee and direct all externally focused company business operations that affect the experience of Triple-I members. The ideal candidate will be sales focused, innovative, driven and solution oriented.  If you're looking to make an impact and eager to join a collaborative and culture-driven team, we would love to meet you!


Essential Responsibilities

  • Lead the development and oversee the execution of innovative member growth and engagement strategies across the Triple-I.
  • Develop, monitor and report on metrics for assessing the effectiveness of Triple-I member recruitment, engagement and retention programs and activities.
  • Prospect and develop new business development opportunities for The Triple-I utilizing industry intelligence and leads generated from industry events and networking.
  • Strategize and implement business development strategies to ensure The Triple-I meets objectives by growing and retaining membership. Focus on membership opportunities where Triple-I can have the most impact for member organizations and the industry and as a whole to garner significant revenue opportunities for Triple-I.
  • Review and/or develop member service processes, as well as new products and services designed to support Triple-I organizational goals related to enhancing member experience and delivering organizational value.
  • Collaborate with teams across The Institutes enterprise, in particular the Insurance Research Council, to identify opportunities to align Triple-I member growth strategies with overarching organizational goals.
  • Cultivate a positive workplace environment through effective leadership, relationships and empowerment of employees. Train, develop and manage colleagues to achieve organizational goals through effective, independent, interdependent contributions.
  • Establish policy and procedures that ensure high member satisfaction while not sacrificing content standards. Measure and track member satisfaction, engagement, and other experience analytics


Education and Experience

  • Undergraduate degree required. Graduate degree preferred.
  • 7+ years of membership or related experience required. Experience in a membership organization or other not-for-profit organization preferred.
  • Successful sales and business development experience required.
  • Proven experience in leading and managing customer-facing teams strongly preferred.
  • Experience in program management and development preferred.
  • Strong verbal and written communication skills. Must possess the ability to interact and influence all levels of the organization internally and externally.
  • Proficiency in Microsoft Office Suite required (Office 365, Word, PowerPoint, Outlook).
  • Prior experience and/or working knowledge of the risk management or insurance industry is required.


The Best Part? The Benefits!

To enforce the importance of work-life balance, employees enjoy excellent benefits, including:

  • 401(k) plan with company contribution up to 16%
  • Generous time off package that includes paid vacation, personal, sick and holidays
  • Paid maternity and parental leave
  • Tuition reimbursement
  • Medical, dental, vision and prescription coverage