Customer Account Specialist

St. Louis, Missouri Remote, United States


Description

Account Management Specialist

Position Overview:

The Account Management Specialist plays and integral role, serving as one of the key points of contact for FieldView dealers and customers across a variety of business and operational facets of the Climate sales life-cycle. An Account Management Specialist provides this support on an escalated, tier-two basis.

What You Will Do:

Key tasks include (but are not limited to) the following:

  • Setup dealers/sellers
  • Address escalated order placement issues, including the placement of Sales Ops Ordering Tool orders as necessary
  • Billing/Payment issue assistance
  • Triaging and escalating software asset issues
  • Processing Returns and Refunds
  • Managing Customer Accommodation requests
  • Addressing Commissions inquiries and issues
  • Facilitating email address changes / account migrations
  • Handling renewal preference (payment method or seller affiliation) requests
  • Addressing Sales Agreement, W9 and EFT inquiries
  • Processing Dealer terminations
  • Facilitating ad hoc report requests
  • Often requires outbound phone calls for follow up with customers as well as potential support of the inbound support line if necessary.
General areas of responsibility:
  • Own and address escalated tickets in Salesforce
  • Assist Climate, Bayer and external stakeholders with account/operational requests
  • Ensure customer master data integrity across our account hierarchy, ensuring that all hierarchies are documented accurately and maintained efficiently
  • Facilitate the gathering of pertinent financial documents to be used for all billing and commission purposes; following up on unpaid orders as necessary
  • Identify process improvements and identify more efficient ways to accomplish personal and team goals and then sharing successful ideas with others
  • Provide timely resolution and follow-up to stakeholders
  • Maintain team documentation and reference materials
  • Ensure proper information on financial escalations
  • Knowledgeable about all Climate products, features and current offerings.
  • Become a subject-matter expert for a specific area of focus that pertains to the role.
  • Train other employees as necessary, while engaging with key stakeholders and contributing to broader company improvement efforts

Basic Qualifications:

  • Minimum of 2+ years' sales support or account management experience
  • BA/BS Degree required
  • Ability to work as early as 7am and/or as late as 6pm
Preferred Qualifications:
  • Agronomic knowledge a plus but not required
  • Sales, business or marketing experience is a plus
  • Ability to learn and thrive in a fast-paced environment
  • Self-starter with a high degree of initiative and a positive attitude
  • Creative problem-solving skills
  • Excellent verbal, written and phone communication skills
  • Collaborative
What We Offer:

Our teams are composed of industry experts, top scientists, and talented engineers. The environment is extremely engaging and fast-paced, with dozens of specialties coming together to provide the best possible products and experiences for our customers.

  • We provide competitive salaries and some of the best perks in the industry, including
  • Superb medical, dental, vision, life, disability benefits, and a 401k matching program
  • A stocked kitchen with a large assortment of snacks & drinks to get you through the day
  • Encouragement to get out of the office and into the field with agents and farmers to see first-hand how our products are being used
  • We take part and offer various workshops, conferences, meet-up groups, tech-talks, and hackathons to encourage participation and growth in both community involvement and career development
We also hinge our cultural DNA on these five values:

  • Inspire one another
  • Innovate in all we do
  • Leave a mark on the world
  • Find the possible in the impossible
  • Be direct and transparent

Learn more about our team and our mission:

The Climate Corporation - The Technology Behind Making A Difference https://youtu.be/c5TgbpE9UBI or visit https://climate.com/careers 

Climate aims to create a welcoming and collaborative environment for our employees in which a diverse set of perspectives and voices are represented and celebrated.
As part of our dedication to the diversity of our workforce, The Climate Corporation is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or 
local laws. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]