Professional Services Engagement Manager

Professional Services Toyko, Tokyo


Who is Tenable?

Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey! 

What makes Tenable such a great place to work? 

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

The Professional Services Engagement Manager is a business development and client management role focused on identifying, understanding and defining  professional service opportunities for Tenable clients.  The Engagement Manager works as an overlay to the account management team to interpret engagement  needs to create the formal statement of work required to support client success with either implementing or maturing the Tenable product suite.

In addition to supporting the account management team and sales initiatives the Professional Services Engagement Manager is responsible for ensuring their engagements are delivered per the scope of work..  This requires the Engagement Manager actively engages with the service delivery team to ensure the established scope of work and timeline committed to the client are met and also provide a primary escalation point for any issues that may result during the service delivery lifecycle. 

 Your Opportunity:

  • Engage with clients to understand their business and security objectives. Map Tenable services in alignment with technical solutions to achieve these objectives
  • Development of an actionable and measurable territory plan to achieve annual goals 
  • Enablement of Territory Managers, Sale Engineers and Customer Success Managers in the capabilities, offerings and downstream client value through the use of Professional Services
  • Identification and development of specific opportunities and supporting business cases
  • Continued client engagement, management and interaction within ‘delivery phase’
  • Act as the primary point of contact for Customer executives, developing deep, trustful relations
  • Business planning and forecasting

What You'll Need:

  • Minimum eight (8) years of experience in IT consulting, information security services or similar fields
  • Client services engagement and management, including commercial engagement and services delivery management
  • Familiarity with information security models and best practices including industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, etc
  • Development of commercial and technical services documentation including client presentations, proposals and executable statements of work
  • Willing and able to travel to client sites up as and when required
  • Proficiency in spoken and written English
  • Bachelors Degree in Science, Engineering or Computing and information security related experience

If you’ve reached this point, and you’re still not sure if you should apply…..Just do it! We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing! If you’re coming from outside of the cyber industry - great! If you’re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.