Technical Support Engineer

Technical Support Singapore, Singapore


Description

What you will do:

  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
  • Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, R&D, etc) for technical issues
  • Analyse and clarify customer technical inquiries
  • Analysing vulnerability scan results, system audits, and log events
  • Recreating customer software issues in a lab environment
  • Ensure customer feedback is properly channelled into Product Management and Research & Development
  • Maintaining in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees
  • Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What you'll bring:

  • Bachelor’s degree in IT or Computer Science (or equivalent experience)
  • At least 4 years of ​hands-on​ proven experience in field engineering or technical support.
  • 4-12 Years Customer Support with a hi-tech company
  • Experience working with Enterprise customers around the world
  • Strong technical and robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Monthly availability to work weekends (8am-4:30pm) and Holidays is also required.

Technical Skills Required:

  • Linux and Windows Server Administration and Configuration
  • Windows Active Directory
  • Network administration, Firewall Configuration, and strong knowledge of TCP/IP
  • Extensive experience with diagnostic tools such as Wireshark, etc to analyze packet captures (pcaps)
  • Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.
  • Working Knowledge of Firewalls, CVE's and Security Bulletins, Either professionally or in an academic setting, using Nessus and/or other vulnerability management and cybersecurity tools

The following are considered as a plus

  • Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
  • Patch deployment and system configuration
  • Log analysis using Splunk or another SIEM product
  • Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
  • Fundamental understanding of programming languages
  • Scripting in Bash, Python, PowerShell, etc.
  • Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
  • Experience with or understanding of Certificates and CA’s
  • OT cybersecurity