Representative, Support Services

AcclaraRemote, United States


Job Title: Representative, Support Services 

Company: Acclara  

Department: Various Operational Departments 

Leader: Supervisor  

FLSA Status: Hourly/Non-Exempt  

Work Location: Remote 

Travel: Minimal (up to 10%) 

Compensation: Commensurate with experience 

The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Acclara in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Acclara may ultimately pay more or less than the posted range as permitted by law.


The Support Services Representative is responsible for clerical and administrative functions that support production staff, allowing them to concentrate their work efforts to be more efficient and effective in the work they perform for our clients and Acclara 

Responsibilities include: 

  • Responsible for opening, sorting, batching, date stamping, and distributing all incoming correspondence according to department requirements.   
  • Mail refund checks, patient letters and other documents/correspondence.    
  • Prepping charge documents received from client sources (i.e., file transfer program, EMR, courier) 
  • Responsible for accurately scanning documents.  Complies with naming conventions that ensure documents can be located. Audits batches to ensure scanning accuracy.    
  • May document in patient accounts/invoices as assigned, such as, all claims mailed to Health Plans.    
  • Responsible for locating and accurately matching up claims to medical documentation and mailing to requisite payer.  
  • Obtains medical records from the hospitals/clients.    
  • Request clinical reports from clients as needed 
  • Performs lower level WQ edits, registrations, and bad address updates.    
  • Locates and copies Explanation of Benefits required for third party billing.     
  • Reconciles patient payment batches and prepares correspondence for data entry.    
  • Maintains copiers and resolves issues if possible. Submits repair tickets as needed.  
  • May perform receptionist duties.    
  • Other duties as assigned. 


  • High school diploma or equivalent  
  • Familiar with Internet Explorer, Microsoft Outlook, Word, and Excel.     
  • Computer literate, able to use basic functions of a computer 
  • Excellent customer services skills 
  • Ability to read, understand and follow verbal and/or written instructions.    
  • Must have strong written and verbal skills to communicate effectively with all levels of the organization.  
  • Ability to perform under pressure in a calm manner 
  • Possess excellent problem resolution and time management skills.  
  • Work in a fast-paced environment handling multiple tasks.   
  • Able to sort and file correctly by alphabetic or numeric systems, use ten key and FAX machine.    

Preferred Qualifications 

  • 1 + year previous clerical/customer service experience  
  • Knowledge of revenue cycle concepts  

Physical Requirements: 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsListed below are the physical requirements required while performing the duties of this job.  

  • The employee is regularly required to: stand; sit; talk; hear; use hands and fingers to operate a computer and telephone keyboard; and reach, stoop and/or kneel to install computer equipment 
  • The employee must have the specific vision ability to complete close vision requirements due to computer work  
  • The employee is required to be able to complete light to moderate lifting 

Our Commitment to Diversity, Equity, and Inclusion 

We welcome and respect the variety of experiences, viewpoints, and cultural backgrounds that everyone brings to our workplace. Acclara makes every effort to promote a workplace where leaders model inclusive behaviors and individuals feel respected, valued, and empoweredTogether, we promote and sustain an inclusive workplace where people feel a sense of belonging 

Acclara does not accept unsolicited submissions from recruiters or agencies and will not pay a fee for candidates submitted by a third party to any employee of our company, including but not limited to hiring managers and Talent Acquisition.