Service Coordinator
Description
Founded in 1986, Sterling Commercial Roofing, a Tecta America company, is the trusted choice for businesses across Northern Illinois, Eastern Iowa, and Southern Wisconsin. As the largest commercial roofing business in Illinois, we put people first—ensuring employee safety and delivering exceptional service and quality to our customers.
We are seeking a Service Coordinator for our Sterling, IL shop.
The Service Coordinator will be responsible for maintaining accurate and on-time record keeping for the Service Department's operations. The Coordinator will support the work order process, including but not limited to ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will process warranty and product improvement claims and handle communications with customers in a professional manner.
Job Functions:
- Will provide administrative support to the Service Group in the day-to-day processing of related paperwork required such as Work Orders, Billings, Proposals, Purchase Orders, Reports, etc.
- Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, transmittals, reports, submittals, transmittals, requests for information, and purchase orders as needed.
- Maintain accurate database of all service related files and logs for document control and refrigeration management.
- Track and update logs for estimates, change orders, submittals, equipment releases, requests for information and operation and maintenance manuals.
- Maintain customer equipment database and contract renewals.
- Follow-up with service technicians to make sure their work orders are opened and closed properly.
- Research information requests.
- Schedule or coordinate meetings or appointments.
- Communicate with Service technicians and provide them with paperwork required in the field.
- Fill requests from Servicemen for forms and needed supplies.
- Make copies and prints or send out to be processed as needed.
- Prepare Operation and Maintenance Manuals prior to completion of small service projects, when required.
- Assist on close out paperwork for projects.
- Work independently and within a team on special, nonrecurring and ongoing service projects.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Knowledge, Skills & Experience (Essential):
- Minimum of 3 years recent facilities services administrative experience, preferably in the Construction industry. Commercial Roofing strongly preferred.
- MS Office (Word, Excel & Outlook) skills required. Construction Project Management software experience a plus
- Must possess excellent communication skills, customer service skills to serve both internal and external customers.
- Strong organizational skills, excellent time management, and the ability to multi-task in a fast-paced high volume environment.
- Ability to maintain flexible and positive attitude towards assignments.
- Possess a track record of initiative and establishing priorities, and ownership of work is essential.
- Effective problem-solving ability to research and resolve issues.
- Attention to detail and commitment.
- Support a team environment to maximize morale and productivity.
- Bilingual English/Spanish a plus
Sterling Commercial Roofing, a Tecta America company, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.