Assistant Service Manager Commercial Roofing
Description
Tecta America Jessup serves the Mid-Atlantic region, including Baltimore, Washington DC, and Annapolis. We specialize in commercial and industrial roofing, offering installation, maintenance, and energy-efficient solutions, including green roofs and photovoltaic solar systems. Backed by experienced craftsmen and expert crews, we deliver reliable service and innovative solutions for all roofing needs.
We are seeking an Assistant Service Manager for our Jessup MD shop.
The Assistant Service Manager supports the Service Department & Service Manager, overseeing the Service field technicians, safety guidelines, and project management. The Assistant Service Manager ensures prompt issue resolution and handles tasks like answering calls, overseeing service site visits, build relationships with new & existing customers, and assist with any daily needs throughout the Service Department. Acting as a resource, they provide support and information to both local and national customers.
Job Functions (include):
- Promote a service culture focused on efficient problem-solving and business growth by quickly addressing customer inquiries and issues.
- Organize and streamline the service process from ticket dispatch to field updates and customer communication.
- Assist service technicians with paperwork, timesheets, and customer details.
- Generate estimates, proposals, and close deals on repairs and maintenance services.
- Identify new leads and assist in marketing efforts to grow the department’s customer base.
- Ensure compliance with project requirements and support the service team in safety and quality control.
- Manage inventory, purchase materials, and monitor labor and material costs to maximize efficiency.
- Support technician training programs focused on technical skills, customer service, and industry changes.
- Perform additional duties as directed by the Service Manager or Unit President.
Knowledge, Skills & Experience:
- High School Diploma or equivalent (college preferred)
- Valid US Driver's License
- Must have experience in the commercial roofing industry.
- Must have strong professional leadership skills and operate with a strong sense of urgency, organization and attention to detail in all respects while working with all areas of the company.
- Must have the ability to problem solve and to manage difficult customer situations.
- Superior listening and communications skills - ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates.
- Strong selling skills and customer relationship abilities, along with a working knowledge of and/or experience with all roof system types.
- Must be able to diagnose roof defects and identify and estimate effective solutions meeting customer needs.
- Technical skills include ability to read financial statements and reports, blue prints, plans/specifications, computer skills, and oral and written communication (ability to write reports, work scopes and proposals) skills.
- Knowledge of business and management principles
- Proficiency with Microsoft Excel or other spreadsheet program, including strong analytical abilities.
- Bilingual in English and Spanish is a plus.
Tecta America East LLC – Jessup Location, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.