Office Administrator
Description
Who We Are:
Tecta America New England, one of the largest and most successful commercial roofing contractors in the Northeast, is looking for qualified individuals to join our growing Portland, ME team. Founded in 1988 as Delta Roofing, Tecta America New England has built a reputation of employing the best of the best in the commercial roofing industry. Our employees are the heart of our organization, and we foster a culture based on respect and appreciation. At Tecta America New England, we are Roofing Redefined!
Position Overview:
Reporting to the Office Manager, the role of Office Administrator is responsible for a variety of administrative tasks, with an emphasis on customer service and data entry. Focusing on effective communication with customers, this role requires a high level of attention to detail with strong analytical, customer service and organizational skills. The right candidate will have prior experience in an office administrator role, with a proven track record of managing multiple tasks simultaneously.
Position Responsibilities:
- Respond to in-person, telephone, email and fax inquiries from customers, internal departments and external partners.
- Assist Service department with general administrative support including generating service work orders and dispatching service technicians.
- Monitor and maintain office supply inventory; place orders as necessary.
- Provide general administrative support to various departments, with a focus on data entry, documentation filing and document preparation.
- Manage outgoing and incoming mail, packages and deliveries.
- Process customer payments.
- Organize and plan employee recognition and team building events.
- Investigate and resolve problems related to areas of responsibility; gather and analyze information and act accordingly.
Position Requirements:
- Prior customer service and/or office administration experience, 2+ years (required).
- Commercial roofing and/or general construction experience, 1+ years (strongly preferred).
- Excellent written and verbal communication skills with a focus on active listening. Proven ability to communicate effectively with internal and external partners.
- Proficiency with Microsoft Office; strong Excel skills (strongly preferred).
- Excellent time management, organizational and analytical skills.
- Ability to multi-task, prioritize and manage time effectively.
- Highschool diploma required. College coursework preferred.
Working Conditions:
- Office environment with typical office machines and exposure to noise and temperature.
- Extensive sitting, standing, bending, standing, walking are all expected activities. Ability to lift more than 25 lbs. on occasion.
Benefits:
Tecta America New England offers a generous benefits package to all eligible employees. We believe in providing employees the ability to enhance their career in the roofing industry with onsite, comprehensive training and safety programs geared towards professional growth and job enrichment. Investing in our employees is always a top priority! Check out some of the perks we offer:
- Medical, Dental and Vision insurance with several plan options to choose from
- Paid Time Off plus an extra day to celebrate your birthday!
- Paid Holidays
- 401(k) with company match
- Career advancement opportunities
- In house training with an emphasis on employee safety and career growth
- Flexible Spending Accounts
- Holiday events, company swag and more!
Compensation: Starting at $23.00/hr; BOE
As a condition of employment, all applicants offered a position are required to complete and pass a pre-employment background check and drug screen.
Tecta America New England is proud to be an Equal Employment Opportunity Employer.