Inside Account Specialist
Description
POSITION OVERVIEW
This is an hourly position - Entry level
TechSmith offices are open Monday thru Friday from 6am to 3pm (EST/EDT).
The TechSmith Inside Account Specialist manages day-to-day customer and reseller inquiries and ensures seamless customer pre- and post-sales support. As a team we work directly with customers and channel partners to help them understand the amazing things our software can do. Using a consultative sales approach, we gather information on specific issues customers face and offer a solution of products to match their needs. We connect through video meetings, phone calls, email and our support/contact systems. To fully delight our customers, you need to have excellent communications skills and the ability to multi-task. We need a team player with a positive attitude and the desire to continually learn and evolve. Your main account will be international, although there may be North American accounts as well.
POSITION LOCATION
Options:
- Hybrid - Weekly (East Lansing, MI - In office a minimum of 20%)
- In-Office (East Lansing, MI - May require more than 20% in office)
RESPONSIBILITIES
- Understand and demonstrate TechSmith products
- Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems
- Talk with customers about how our products can solve their challenges
- Manage a high volume of sales quotes with precision and speed
- Assist customers by answering pre-sales and post sales questions via email, phone and chat
- Provide support to our software distributors and resellers
- Assist customers via email, phone and chat with the purchasing process or with account status inquiries, subscription management and answer pre/post sale questions
- Proficiency in utilizing available TechSmith systems to support customer experience and sales efforts
- Meet and exceed assigned individual and team targets
- Document and maintain account and opportunity activity records in our CRM
- Other duties as assigned
REQUIRED SKILLS AND BACKGROUND
- High school diploma or equivalent
- Previous Sales or Customer Service experience
- Must be resourceful, self-motivated, customer-focused, and able to work on a team
- Excellent written and verbal communication and presentation skills
- Must be detail oriented
- Strong organization skills and ability to multi-task
- Interest and proficiency with technology, specifically software applications
- Strong critical thinking skills
- Must be able and willing to work 20% of the time in office weekly (East Lansing, MI).
- Must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H1B visa.
PREFERRED SKILLS AND BACKGROUND
- Professional fluency in an additional language (non-English) is a bonus.
COMPENSATION AND BENEFITS
At TechSmith, we love our employees and reward outstanding performance with bonuses and company recognition. Our generous benefit pack includes:
- Competitive pay
- Health Insurance – Meritain Health an Aetna Company - Employer supplemented premium
- Health Savings Plan – Employer Contributions
- Dental Insurance – Employer paid premium
- Vision Insurance – Employer contributions toward premiums
- Retirement – 401(k) – Employer Match
- TechSmith is excited to offer company equity via an Employee Stock Ownership Plan (ESOP) as part of our comprehensive benefits package for full time employees
- Tuition Assistance
- Student Loan Repayment Assistance
- Paid Parental Leave
- Employee Assistance Program
- Disability Insurance – Employer paid premium
- Life Insurance – Employer paid premium
- Generous PTO, Sick Time, Holiday Time, Volunteer Time
- Company sponsored events, gifts, food, etc.
For a more comprehensive list of our benefits you can contact our recruiting team by emailing [email protected]
TechSmith Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
If you have a disability and require reasonable accommodation for any part of the employment process, please call 517-381-2300 x212, or email [email protected] with a description of your request and contact information.