Training Specialist
Description
Why You’ll Love Working Here:
Working at TechSmith gives you a chance to hone your skills in an open, collaborative, and innovative environment where you can be excited to come into work every single day.
We are a technological melting pot, composed of nearly 300 uniquely skilled human beings that will continue to stretch your comfort zone – but in a good way. And speaking of comfort, who doesn’t love to show up to work in jeans, eat free snacks, and drink free pop?
With great products and maybe even better people behind them, we are always looking for passionate, fun, and hardworking individuals who truly enjoy coming to work and doing what they love. Sounds like you? We’d love to chat.
POSITION LOCATION
- Hybrid (MI - In office a minimum of 20%)
POSITION OVERVIEW
The Training Specialist role is responsible for the planning and execution of live training and digital events. They leverage their expertise to develop industry-leading live experiences that are designed to onboard new customers, deepen the skills of existing customers, and attract prospective customers to our products. They work closely with product teams, marketing, and other stakeholders to maintain a high degree of subject matter expertise (SME) and to develop content plans that help achieve high level business goals. Additionally, they stay abreast of the latest trends and best practices in live events, continually improve their practice and challenge the rest of the team to do likewise.
RESPONSIBILITIES
- Design, develop, and deliver engaging and interactive webinar training sessions for our customers
- Work with stakeholders to craft a webinar / digital event strategy that aligns with high level business objectives
- Coordinate the scheduling of all webinars, including maintaining the landing page with relevant dates, information, and recordings
- Manage relationships with internal & external talent (all languages)
- Monitor attendee engagement and assess learning outcomes to continually improve the quality of the webinars
- Coordinate with Marketing to promote webinars through social media and monthly emails
- Design and create engaging thumbnails, descriptions, email content and other content as necessary to promote the webinars
- Recruit a sufficient number of people to support the webinar chat when necessary
- Manage communication with registrants before and after webinars
- Support high profile digital events by helping plan, organize, execute, and host when necessary
REQUIRED SKILLS AND BACKGROUND
- Skilled in managing all aspects of live events, from initial planning and scheduling to coordination, promotion, feedback collection, and publishing
- Excellent communication and relationship-building skills
- Ability to work with multiple stakeholders and reach consensus
- Strong organization skills, with a high attention to detail
- Ability to write effective copy and email content
- Ability to create engaging thumbnails
- Ability to collaborate effectively in a team environment and provide timely and effective feedback
- Willing to learn new technologies and share that knowledge with others
PREFERRED SKILLS AND BACKGROUND
- Familiarity with Zoom Webinar
- Expert knowledge of Camtasia and Snagit
- A master’s degree in a related field
EEO STATEMENT
TechSmith Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
If you have a disability and require reasonable accommodation for any part of the employment process, please call 517-381-2300 x212, or email [email protected] with a description of your request and contact information.
TechSmith Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
If you have a disability and require reasonable accommodation for any part of the employment process, please call 517-381-2300 x212, or email [email protected] with a description of your request and contact information.