Customer Service Center Rep II (R2983 )

Customer Service North Mankato, Minnesota


Description

Position at The Occasions Group, Inc.

Carlson Craft, a company set out on a mission to help people communicate and celebrate all of life’s most important events through personalized social stationery has an exciting opportunity. Carlson Craft strives to provide our retailers and customers with new designs, services, technologies and tools for selling and ordering our robust line of social stationery products including wedding invitations, graduation announcements, baby announcements, party invitations, holiday cards and so much more! Our commitment to our partners is to make it easy and smooth to do business with us and that’s where you come in! Join a motivated team that prides itself on respect, passion for our work and our customers, fresh ideas, responsibility and accountability.

Shift Available

  • Monday - Friday, 8:30 am – 5:00 pm

Responsibilities Include:

  • Verify the accuracy of order data
  • Typeset the order on a computer with accuracy; correct point size, font style, format, & wording.
  • Locate and correct data entry errors, reporting them to management
  • Check completed work for spelling, grammar, punctuation, format, etc. to verify quality.
  • Answer incoming Channel Partner calls
  • Making outgoing calls to dealers when the order information is incomplete or questionable
  • Answer dealer’s questions about a particular product or about our website. Reviewing catalog products or go online to view the product to review with the dealer.
  • Address dealers’ concerns on orders that have shipped, need corrections, or credit adjustments
  • Pull customer information in system and make appropriate changes in computer system.
  • Provide a quote based on specs received and answer any etiquette questions a dealer may have.

Minimum Qualifications:

  • Previous customer service experience a plus.
  • Multi-tasker.
  • Knowledge using a PC.
  • Verbal and written communications are essential because of dealer interaction.
  • Must have mathematics knowledge to produce accurate quotes.
  • Detail oriented
  • Good organizational skills
  • Must work well independently as well as in a group

About Our Company

We offer an attractive compensation package, including a competitive base salary, and a competitive benefit package including health, dental & vision insurance, 401K plan, profit sharing, PTO (paid time off) and Holiday Pay.

Carlson Craft is a company set out on a mission to help people communicate and celebrate all of life’s most important events through personalized products. We strive to provide our retailers and customers with new designs, services, technologies and tools for selling and ordering our robust line of products including wedding invitations, graduation announcements, baby announcements, party invitations, holiday cards and so much more! Our commitment to our partners is to make it easy and smooth to do business with us and that’s where you come in! Join a motivated team that prides itself on respect, passion for our work and our customers, fresh ideas, responsibility and accountability.
Ref: Orange