2nd Shift Customer Service Representative I (R4988)

Customer Service Jeffersonville, Indiana


Description

Position at Taylor Communications, Inc.

Taylor Communications is seeking a Customer Service Representative to work in Jeffersonville, IN.

Shift Available:

  • 2:00 pm – 10:30 pm and overtime as required

Responsibilities include:

  • First point of contact at the production facility to resolve customer issues
  • Prepares and monitor high priority customer orders
  • Support & consult with the national customer service team to provide recommendations and solutions
  • Provide assistance primarily via email and some phone calls
  • Assist sales with customer orders to include pricing and order status
  • Coordinates daily with production scheduling to ensure on time processing of orders

Minimum Qualifications:

  • High school education or equivalent
  • Minimum of one year experience in Customer Service related field
  • Ability to communicate professionally both verbally and in writing
  • Strong knowledge of printing process and pricing a plus
  • Must possess professional phone and email etiquette
  • Strong multi-tasking, attention to detail and analytic problem-solving skills
  • Work well independently as well as in a team environment
  • Strong computer experience with a preference in Microsoft Office

About Our Company

We offer an attractive compensation package, including a competitive base salary and a competitive benefit package including health, dental, & vision insurance, 401k plan , profit sharing, PTO ( paid time off ) and  Holiday Pay.

Taylor Communications is a go-to-market subsidiary of Taylor Corporation. For more than a century, we’ve been providing outstanding service and developing innovative products that leverage the technology of our time. By providing market-specific insights and a compelling portfolio of solutions foe the healthcare, financial services, commercial and industrial markets, we have become the recognized leader in the management and execution of mission-critical communications.

For more information, visit www.taylorcommunications.com

Ref: Orange