Technical Account Manager (R1347 )

Sales & Sales Support Minneapolis, Minnesota


Position at MentorMate, Inc.

MentorMate is seeking a Technical Account Manager (TAM) to help maximize opportunities within our existing client base. The ideal candidate is has a strong technical background, is a self starter, business savvy, and can partner with key decision makers to drive successful outcomes.

Reporting to the Director of Client Success, the TAM will support the Project and Account Managers in defining, estimating, and selling new services into our existing client base. In addition, the TAM will maintain and proactively develop one-on-one business relationships within our clients, while finding opportunities to introduce MentorMate’s service offerings to solve business problems. The TAM will partner with cross-functional teams including Sales, Delivery, Legal, Finance, and Operations to align resources to facilitate deal closure.

Primary Responsibilities Include

  • Advocate for expanded use of MentorMate services for existing clients

  • Work with the delivery teams to prioritize opportunities

  • Conceptualize and propose solutions to solve business problems

  • Deliver detailed proposals and estimates while managing opportunities through to project start

  • Lead discovery workshops to gather requirements and define solutions, including application architecture, user flow, roadmap, project estimates, and related deliverables

  • Effectively delegate and collaborate with practice managers and development resources during the sales process to estimate opportunities

  • Create and maintain lasting relationships with clients

Minimum Qualifications

  • Bachelor's Degree or equivalent experience

  • Understanding of software development processes and methodologies

  • Technical experience with one or more of the following: .NET, .PHP, Android, iOS, Java, front end technologies

  • 5+ years’ professional experience; experience in a software company or equivalent desired

  • Excellent written, verbal, visual, technical communication, presentation, and negotiation skills. Ability to multitask, prioritize and manage changing priorities

  • Excellent cross-organizational skills, including the ability to influence without authority and communicate with senior executives

About Our Company

MentorMate answers complex business challenges with native, hybrid, cross-platform and custom software development. We think big, design smart and develop fast for all screens, projects and teams. Our technologists work out of offices based in Minneapolis, MN, five locations across Bulgaria, and our newest office in Sweden. Solutions design, project management, interactive design and other client-facing operations are lead by our team stateside.

MentorMate provides a collaborative culture to match the creativity of the technologists who work here. We blend autonomy and exploration with an entrepreneurial approach to all we do. MentorMate is a place of constant energy from the physical office space to how team members socialize. MentorMate was founded in 2001 to answer business needs with technology solutions designed for the users’ perspective. That spirit still drives MentorMate employees today.

MentorMate is part of the Taylor Corporation family of companies. Taylor companies provide communication services, products and technologies to many of the most recognizable brands in the world.

Benefits & Perks

We offer a competitive base salary, and an attractive benefit package including health, dental, vision, life and disability insurance, 401K, PTO (paid time off) and Holiday pay. Other perks at MentorMate include:

  • An open, collaborative & fun environment

  • A fully stocked kitchen with free beverages

  • Free company lunch every Wednesday

  • Prime location in the heart of Uptown Minneapolis

  • Subsidized parking