Customer Service Center Representative (R7387)

Customer Service North Mankato, Minnesota


Description

Position at Label Works

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity: Label Works, a subsidiary of Taylor Corporation, is seeking a Customer Service Center Representative to join their team in North Mankato, MN to provide a world class experience for our customers!  The position is responsible for direct communication with our customers in a small call center environment.

Shift available:

  • 1st shift; Monday – Friday between the hours of 8:00am - 5:00pm

Your responsibilities:

  • Providing professional responses to customer inquiries as a credible Label Expert (we will teach you!)
  • Answering incoming calls and emails
  • Provide price quotes on catalog items
  • Troubleshoot order issues
  • Entering order specifications provided by customer into business system

You must have:

  • Ability to multi-task through multiple computer screens to using resources efficiently to create an amazing customer experience
  • Strong communication skills
  • Proficiency with Microsoft Office
  • High School diploma or equivalent

We would prefer:

  • Previous call center experience
  • Strong mathematical skills
  • Knowledge of how to increase sales via suggestive selling techniques

 

Here is how we are going to keep you safe in the workplace:

Our focus continues to be on our employees and their wellbeing, and we have taken steps to ensure your safety in all our facilities.  The following are workplace safety guidelines in each of our Taylor locations:

  • Masks are provided and will be required in all our facilities
  • Employees will maintain at least 6 feet of distance whenever possible
  • We have hand sanitizer and soap & water readily available
  • Increased cleaning and disinfection of high traffic areas
  • Communication & Action Plans if one of our employees shows symptoms or tests positive for COVID-19

 

About Our Company

One of the top five graphics communications companies in North America, Taylor’s family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 12,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a full range of benefits to power our employees’ potential including: health, dental, vision and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.

Label Works, a Navitor company, is a fast moving, high energy and growing company that provides custom printed pressure sensitive labels that are sold through a nationwide network of distributors. We have an unyielding commitment to providing top quality products at competitive prices, supporting our products with the highest level of customer service, and most of all, having fun while doing it. We believe that our employees and our culture are the reason we are successful and we strive to provide our family of employees with opportunities for success, opportunities to achieve their goals, and opportunities for learning and development. If that sounds good to you, perhaps you will become one of our indispensable employees helping lead Label Works forward.

Label Works is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.