Bilingual Spanish Customer Service Representative (R8496)

Customer Service North Mankato, Minnesota


Position at The Occasions Group, Inc.

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity: If you’re looking to impact people’s most celebrated life events, here is your opportunity! The Occasions Group (formerly known as Carlson Craft), the preferred printing partner for all of life's events, is seeking a highly motivated, creative, and detail-oriented Bilingual Spanish Customer Service Representative. In this role you will be responsible for delivering a consistent, quality experience while providing information on our products and answering and resolving a variety of inquiries.

We offer a breadth of products such as invitations, announcements, and much more! This is an exciting opportunity for an individual looking to gain knowledge, experience, and advancement opportunities, as well as the desire and passion for providing top-notch quality and service in a fast paced environment. 

Your Shift: Monday - Friday, 8:00am – 4:30pm

Your Responsibilities:

  • Answer incoming calls
  • Make outbound calls
  • Document information from conversations
  • Verify the accuracy of order information
  • Typeset orders accurately
  • Review and recommend grammar corrections
  • Provide information and pricing about products and print processes
  • Navigate and promote our website
  • Upsell coordinating items
  • Identify and share trends
  • Research and resolve concerns to ensure customer retention and satisfaction
  • Serve as a translator for the company as needed

You Must Have:

  • High school diploma or GED
  • Fluent ability to speak, write, and read in both Spanish and English
  • Previous customer service experience
  • Ability to multi-task
  • Strong computer proficiency
  • Professional verbal and written communication skills
  • Basic math skills
  • Detail-oriented
  • Good organizational skills
  • Must work well independently and within a team

Here is how we are going to keep you safe in the workplace:

Our focus continues to be on our employees and their wellbeing, and we have taken steps to ensure your safety in all our facilities.  The following are workplace safety guidelines in each of our Taylor locations:

  • Masks are provided and required in all our facilities
  • Employees will maintain at least 6 feet of distance whenever possible
  • We have hand sanitizer and soap & water readily available
  • Increased cleaning and disinfection of high traffic areas
  • Communication & Action Plans if one of our employees shows symptoms or tests positive for COVID-19

About Taylor Corporation

One of the top five graphics communications companies in North America, Taylor’s family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 12,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a full range of benefits to power our employees’ potential including: health, dental, vision and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.