Technical Support Specialist (R942 )

IT Minneapolis, Minnesota


Position at Mentormate, Inc.

MentorMate is seeking a Technical Support Specialist to provide user support to our Minneapolis office and partner with our System Administration team in Bulgaria. The Technical Support Specialist is responsible for providing support to end users on a variety of technical issues, as well as hardware/software maintenance, asset tracking, and a variety of other tasks related to keeping the technical infrastructure of our office operations running smoothly. This position works closely with the System Administration department in our Bulgarian offices. We are looking for someone who is experienced, has great customer service and communication skills and is motivated to help our team be productive.

Shift Available

  • Monday-Friday 8:00 am - 5:00 pm; Occasional evening or weekend hours as needed

Responsibilities Include:

  • Provides support to end users on a variety of issues with Mac and PC workstations

  • Identifies, researches, and resolves technical problems

  • Responds to telephone calls, email and personnel requests for technical support

  • Documentation, tracking and monitoring IT related issues to ensure a timely resolution

  • Documents, maintains, upgrades or replaces hardware and software systems

  • Supports and maintains user account information including the level of access, security and systems groups

  • Onboard and offboards employees from IT systems

  • Maintains vendor relationships, and looks for opportunities to reduce expenses where needed

  • Tracks IT expenses and processes monthly expense reports

  • Responsible for setup or relocation of computer equipment or workstations, conference room equipment, and cable management

  • Occasional maintenance or critical response assistance outside of business hours

  • Provides support for the MMUS office IT budget

  • Maintains an organized IT environment for the office and the server room

  • Part of the backup rotation to the front door coverage for the administration team

  • Other tasks as assigned

Minimum Qualifications:

  • 2+ years of experience in IT support or related field

  • Bachelor’s degree in IT, or equivalent experience

  • Experience with administering Google Business Suite

  • Knowledge of IT industry standards, processes, and concepts

  • Experience with Mac and Windows operating systems

  • Self-starter, able to work independently

  • Strong customer service and communication skills

  • Ability to manage multiple priorities

  • The desire to work in an evolving environment with fluid responsibilities

Preferred Qualifications:

Experience with the following types of software or similar software:

  • Snow

  • Meraki

  • Kaseya