Customer Service Center Representative (R4045)

Customer Service Amsterdam, New York


Description

Position at Amsterdam Printing & Litho Inc

Amsterdam Printing is seeking an experienced Customer Service Representative to join their call center in Amsterdam, NY! This individual will be responsible for assisting our customers with order placements and troubleshooting of our promotional products.

Schedule: Monday - Friday 10:30am - 6:00pm

Responsibilities

  • Assist customers with placement of orders, refunds or exchanges
  • Inform customers of special deals and promotions
  • Resolve customer issues via phone, email or chat
  • Represent the company and its products in a courteous and professional manner

Job Requirements:

  • Associates degree in Business, Communications, or related field
  • 4-5 yrs. of Call Center experience preferred  
  • Fluency in Spanish a plus
  • Ability to perform multiple tasks efficiently, type 30 WPM, and use Windows based computer programs efficiently
  • Positive upbeat attitude, efficient, self-starter and problem solving
  • Experience supporting customer via email and chat methods


About Our Company

Our Total Rewards package of benefits and compensation reflects our bold commitment to creating opportunity and security for employees. We offer a competitive base salary, and an attractive benefit package including health, dental and vision insurance, 401K, incentive compensation plan, PTO (paid time off) and Holiday pay.

Amsterdam Printing is the trusted leader in promotional products; specializing in designing and personalizing products that help small to medium sized businesses creatively promote their company and retain and recognize their customers and employees.  For 120+ years, Amsterdam has existed to provide great service and innovations to valued customers.  For more information, visit www.AmsterdamPrinting.com


Ref: Orange