Data Science Manager
So what does a Data Geek really do? Think of yourself as one of the leaders of your department so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Data Geek.
Imagine yourself going to work with one thing on your mind: that you are a thought leader tasked with implementing a clear overall quality strategy with scalable processes/tools/systems that allow resource-efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programs. As you tackle your new tasks for the day, you know that it comes down to one thing: for designing and implementing a robust review and process improvement strategy for our clients that deliver measurable Quality results to operations.
As a Data Geek, you will assess and prioritize the top quality issues affecting the teams in your office across all decision-making channels. You will stay connected with how our support ecosystem is evolving and help head off quality issues before they begin. You will drive the investigation of highly sensitive issues affecting your office, working with teams and leaders to understand what happened and why. What else? Well, in terms of transformation, you will passionately tell the story of why Quality matters, build consensus and inspire others to move fast on fixing problems. You will drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis. You will effectively manage and mentor a team responsible for diverse workflows, Quality channels, and global stakeholders. You will quantify business cases and drive cross-functional partners to change our systems, processes, and policies to achieve better outcomes. You will find creative workarounds for quality issues where our tools are the root cause and a technical solution is not imminent.
In terms of work quality standards, all work performed by your team is delivered and executed within the mutually agreed upon target completion date. Moreover, your team must deliver and meet quality standards based on the requirement and as determined by the stakeholder. Your team should All work accurately reflect in the job order tracking system. Along with this, weekly status reports to his Supervisor which includes a list of deliverables assigned to him, target completion dates, status, the measure of success, and dependencies.
So, do you have what it takes to become a Data Geek?
So, what is it we’re looking for? Well, since this is a data geek post we need someone who already has the skills to even call themselves one. So definitely someone with experience in being one, so if you have at least 3 years of experience of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, 3rd party vendors, etc.) you can qualify for the role.
We also need someone who has experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams. Someone with a proven track record of collaborating with cross-functional groups to produce results. Someone who has demonstrated the ability to perform well in a rapidly changing and extremely global team.
We also need someone with strong practical experience with Excel (PivotTable, Charts, Statistical functions). Someone with excellent communication skills, someone with strong critical thinking and someone with exceptional problem-solving skills. We also need someone with a proven track record of breaking down the complex processes and identifying key pain points in order to deliver business improvements at the regional or global level. Someone who has a passion for our mission of ensuring a world-class support experience for our community. Someone with a quality certification (e.g. Lean Six Sigma, TQM, etc.).
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.
To find out more visit www.TaskUs.com