Client Services Manager
So what does a Client Services Manager really do? Think of yourself as someone who will manage a variety of smaller campaigns, both new and existing, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone is qualified for this position. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Client Services Manager
Imagine yourself going to work with one thing on your mind: you will be supporting the client’s services team whose job is to support the fastest-growing companies to scale their domestic and international operations. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will work directly with our management team to hire and train key players.
As a Client Services Manager, you will collaborate with TaskUs HQ in Santa Monica, CA as well as our Philippines operations and recruitment teams, and your client’s executive and operational teams to ensure success. You will also monitor your team’s growth and in addition to client success, you will play a direct role in the operational growth of the business with strategic initiatives. You will impact and witness firsthand the company’s annual revenue goals of 100% revenue growth year after year. Finally, you will manage hundreds of people in the United States, Philippines, and Latin America.
This opportunity requires proven industry expertise, strong operational knowledge, analytical and problem-solving skills, and a team-oriented attitude that TaskUs is built upon. Oh yeah, you must also be willing to travel locally and internationally!
So, do you have what it takes to become a Client Services Manager?
So what exactly are we looking for? Well, since this is a managerial post we’re looking for someone who already has the experience to call themselves one. So we definitely need someone with at least 2 years of experience in a management consulting, operations, and/or account management role.
We also need someone with knowledge on how to use Google Apps, this includes Google Sheets, Google Slides, Google Documents, and more. We need someone who’s willing to travel domestically and internationally up to 50% of the time. We also need someone who has advanced knowledge of email ticketing and cloud-based phone systems (i.e. Zendesk, Desk.com, RightNow, inContact, Five9, or 8x8) preferred.
We also prefer someone with international vendor management experience as well as experience in managing customer care and/or back-office operations.
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech.
TaskUs has approximately 27,500 employees across eighteen locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.