Workforce Manager

Workforce Management Meycauayan, Bulacan, Philippines

Description

TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies. 

We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list.  

A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.

We exist to make the world’s best companies better. We aim to have fun while doing it.

What does a Workforce Manager really do? Think of yourself as the leader who provides direction to Operations in effectively forecasting labor requirements and creating and managing staff schedules - to enable the organization to gain insights into business metrics related to the exact number of employees needed to complete a particular job at a given time of the day, week or month. So, not just anyone is qualified for this role. We make sure we get the best of the best, and ensure our employees are top notch! 

Let’s take time to imagine what it’s like being a Workforce Manager: You will lead a team of WF Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle the expected volume of transactions. You will use your knowledge and skills  in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance, and vacation and leave planning - to improve employee productivity, enhance labor planning, lower operational costs, and drive efficient time and attendance tracking for better customer service levels.

As a Workforce Manager, you will coordinate with operations, clients, and client services to provide relevant data to be used in business cases for capacity planning and scheduling. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills. 

What else? You will drive Improved payroll efficiency; provide better insight into teammate engagement, attendance and productivity; forecast adjustments in training, coaching and processes to ensure maximum performance; drive reduction and optimization of labor costs; automate and provide simple reporting for workforce-related data - to reduce administrative costs. 

On a broader scale, you will be responsible for a comprehensive workforce management system that increases employee productivity with reduced absences and late arrivals; lower non-compliance risks; and increase operational agility so that as production schedules and market demands change, the organization can easily allocate people with the right skills at the right time. 

So, do you have what it takes to become a Workforce Manager?


Requirements:

We are looking for a seasoned Senior Workforce Manager with a Bachelor’s Degree, preferably in Mathematics or Statistics; at least 5 - 7 years experience in managing workforce operations with client and/or senior management interaction; expertise in capacity planning, forecasting, real-time management, reporting and scheduling; Proficient in the use of workforce management tools; excellent organizational, project management and presentation skills; and able to work with large amounts of data to identify trends and patterns.

We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We need someone who is proficient in statistical analysis and possesses good computer and software skills.  Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly.  

We’d be eager to speak to you if you have strong verbal and written communication skills, a high achiever and self-starter; but most importantly, you’ve got to have a “people first” leadership and coaching style.


About TaskUs:

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively.  Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. 

TaskUs currently has over 17,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. 

TaskUs, Inc. is an equal opportunity employer.

To find out more visit www.TaskUs.com.

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