Learning Experience Director
So what does a Learning Experience Director really do? Think of yourself as the leader of your department so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.
Imagine yourself going to work with one thing on your mind: that you are responsible for the day-to-day training programs and initiatives across all sites while achieving a high level of performance and profitability. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will not only establish priorities, standards, and performance objectives but also select, train, and provide work guidance for Senior Training Managers, Training Managers, and Learning Experience Leaders.
As a Learning Experience Director for North America and the European Union, you will handle the product training branch of the Learning and Development organization. You will also manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign-specific training needs and programs in the North American organization. You will also provide campaign specific training that is sufficiently technical but also engaging. You will act as the in-house expert, maintain all relevant training materials and documents for all levels of trainees; from new teammates to tenured operational managers. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will also proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year-long training calendar with specific quarterly objectives. You will also plan total Training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards.
So, do you have what it takes to become a Learning Experience Director?
So, what is it we’re looking for? Well, since this is a Director role, we need someone who already has the experience in being one, so if you have at least 8 years of working experience in a Learning Experience leadership role in a contact center specializing in product training with success in building strong client relationships -- then you’re qualified! You must also be excellent in presenting, communicating, and must have great interpersonal skills.
What else? You must have the ability to support multiple sites and multiple programs and participate in global project teams requiring video conference calls after normal business hours. You must be someone who is highly creative and dynamic. You must also be someone who is highly independent and motivated with the commitment to oversee projects to completion. We need someone who has the ability to adapt and level any training materials to a given audience. Of course, you must also be knowledgeable in Google Suite and MS Office applications!
TaskUs provides next generation customer experience that powers the world’s most disruptive companies through the partnership of amazing people and innovative technology.
We provide Ridiculously Good strategy, business process optimization, revolutionary technology and the best talent to deliver transformational, digital scale.
Our people are at the heart of everything we do. We embrace a culture that fosters a best-in-class employee experience. It’s no wonder we have been named as one of the “Best Places to Work” by the LA Business Journal and San Antonio Business Journal.
TaskUs has been recognized on the Inc. “5,000 Fastest Growing Private Companies in America” list the past five years and The Los Angeles Business Journal’s “100 Fastest Growing Private Companies” the previous three years. TaskUs is headquartered in Santa Monica, California, with operations across the United States, Latin America and the Philippines.
TaskUs, Inc. is an equal opportunity employer.