Sr. Technical Writer

Consulting San Francisco, California

Description

Please note that you will be asked to submit an SOP writing sample. 

About Us

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

Senior Technical Writer

So, what does a TaskUs Technical Writer really do? Think of yourself as an Architect for TaskUs clients, helping to plan and ultimately lay the foundation for awesome customer experiences. Imagine yourself going to work with one thing on your mind: Building great processes and internal documentation to power some of the world’s most disruptive companies. Your role was designed to map requirements, plan solutions, and successfully execute strategies. 

You like being part of a team that delivers excellence. You enjoy partnering with people to understand their needs and requirements, and coming up with documentation that provides solutions in clear, simple language. You care deeply about the overall business and look for ways to add value. You’re empathetic and know how to write for a variety of audiences and technical levels. You manage yourself and your time well and like being held accountable for your results. You’re able to balance customer’s needs against operational targets, and are comfortable reprioritizing work to meet moving targets.

Responsibilities:

  • Scope and create documentation both individually and by collaborating with teams
  • Write clear documentation about how to perform technical and other tasks
  • Edit, clarify, and proofread documents written by others
  • Write and test published documents to ensure searchability and effectiveness 
  • Manage multiple, competing priorities in a constantly changing environment
  • Plan, research, and write documentation for projects of moderate to high complexity and scope
  • Manage cross-functional stakeholder relationships to fully understand processes, draft and review documentation, and approve final copy
  • Identify audiences for content and anticipate the questions, problems, and needs that the content should address
  • Develop innovative solutions to resolve complex tasks. Work on solutions that improve processes and practices, including maintenance processes and tools.

You will create operating guidelines, knowledge bases, customer support agent content, and “frequently asked questions” pages to help customer support staff, consumers, and other users within a company or an industry. You will collaborate with SMEs, product designers, and other internal experts, in addition to conducting independent research.

Must haves:

  • BA/BS with strong academic record - English, Journalism, Communications or equivalent writing degree preferred
  • 5+ years of online editing, content creation, and/or content strategy experience
  • 5+ years working in a technical field
  • 5+ Years managing small project teams to develop, execute and complete assignments.
  • Experience evaluating team performance, including quarterly reviews and assessments.
  • Demonstrated aptitude for quickly learning and understanding new technologies
  • Strong command of the English language: an eye for detail, meticulous grammar, and proofreading skills
  • Excellent business acumen, written and oral communication, and interpersonal skills
  • Keen technical curiosity, with outstanding research and problem-solving skills
  • Ability to break down complex technical subjects and present them in an approachable way for different audiences - including translating technical jargon into plain language
  • Strong drive to succeed and hunger for interesting challenges
  • Commitment to following and improving team processes and style guidelines
  • The ability to self-manage your day-to-day tasks with minimal guidance
  • Strong project management skills; able to hit deadlines for multiple projects at a time
  • Experience working in a fast-paced startup environment; thrives in ambiguity 
  • Ability to adapt quickly and create solutions independently and collaboratively 

Nice to haves:

  • Familiarity with web technologies and web-based content management tools
  • Programming skills in any language
  • An eye for visuals and graphic design, and familiarity with image editing tools
  • Experience with other methods of presenting learning content, such as recorded video tutorials, live video streams, or instructor-led training
  • Experience writing content for a technology company
  • Passion for creating pleasant user experiences
  • Experience working cross-functionally with UX, Product Management, Sales, and Marketing partners
  • Ability to make content strategy decisions based on credible metrics and communicate according to well-reasoned analysis

 

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