Change Manager

Operations New Braunfels, Texas

Description

Our client, one of the world’s largest social media platforms, believes in giving people the power to build community and bring the world closer together. They have built a company that connects billions of people, through apps and services, giving them ways to connect and share what matters the most. It is the mission of the Business Integrity team to ensure safe and trusted connections between people, businesses, and social media.

Our team works together to anticipate and predict potential threats to our platform, design and build tools to protect against these threats, and then implement and enforce these systems at scale. We leverage data analysis, machine learning, and a robust infrastructure to review the quality of promoted content on our platform. We partner closely with several cross-­functional teams, including product, engineering, and data science, to ensure high quality and safe experiences for both people and businesses across the social media family of apps. Successful candidates for this team are adaptable, creative, have a bias toward action, and aren't afraid of being wrong.

Responsibilities

  • Project manage multiple small to medium scale projects from scoping through to implementation and roll-out

  • Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training, and WFM) to enable outsourcing operations that help improve our community experience and support

  • Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects

  • Translate business requirements into implementation plans, furthering our mission of protecting and supporting our Client's community

  • Play an active role by contributing to improving policies, product, process and support system solutions

Qualifications

  • 3+ years Project Management experience, with expertise in process management, operations-based projects and a strong track record in the implementation of these projects

  • Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment

  • Ability to work in a fast-paced environment with minimal guidance

  • Experience working with internal/ external stakeholders in multiple geographic regions

About TaskUs

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, Mexico, Ireland and Greece.

TaskUs, Inc. is an equal opportunity employer.

To find out more visit www.TaskUs.com. 

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