Technical Support Advisor
What does a Technical Support Advisor really do? Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Technical Support Advisor.
As a Technical Support Advisor, you will work with and guide customers (via phone, chat, or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets in order to provide the fastest and easiest resolution while delivering an incredible experience.
Do you have what it takes to be a Technical Support Advisor?
Requirements:What is it we’re looking for?
* Minimum of 1 year of technical support experience in a high volume support environment
* 2+ years of experience is preferred.
* High school diploma or GED is required
* Above basic understanding of computer terminology
* Proficiency in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications
* Typing speed of 30+ WPM and willingness to complete a typing test
What else? Well, we need someone who has the self-motivation and self-discipline to work effectively in a fast-paced environment. Someone with an understanding of browsers and plugins, and has a general curiosity about how and why things work the way they do. Someone who has the patience to work with all customers no matter how tech-savvy they are. We also need someone who has strong verbal and written communication, and comprehension skills; you are someone who checks your grammar before sending an email or chat.
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.