Learning Experience Senior Director
As a Learning Experience Senior Director, you will act as the in-house expert in handling the Leadership Development training across multiple sites. You will also manage the initiation, development, and implementation of Learning and Development department's initiatives and drive Leadership and Personal training programs for Sr. Management, OMs, Team Leaders and Teammates. You will be the "Training Master" that works on New Hire onboarding and Future of work of our teammates and personal development. You will pioneer all leadership development training needs and programs in the organization and create Leadership and Personal development training which includes: detailed curriculum, training, and evaluation. You will propose and publish a year-long training calendar with specific quarterly objectives. As a strategic leader, part of your scope is planning total training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards.
Do you have what it takes to become a Learning Experience Senior Director?
What is it we’re looking for? Since this is a Senior Director role, we need someone who already has the experience in being one, if you have at least 3 - 5 years experience as a Learning Experience Director or Senior Director capacity in a call center specializing in Global Matrix organization-- then you’re qualified!. You should also have experience in managing the Global Diverse workforce across several different Geos.
You must have an in-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning and coaching). We need someone who can adapt and level any training materials to a given audience.
Excellent communication and leadership skills are expected. You should be creative, independent and motivated with the commitment to oversee projects to completion. You must have great interpersonal skills and ability to influence others as you will oversee and establish vendor relationships and collaborate with various functional management teams across TaskUs. You must be open to shifting schedules and willing to travel.
TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies.
Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, Mexico and Greece.