Senior Client Services Manager
TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies
We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list.
A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.
We exist to make the world’s best companies better. We aim to have fun while doing it.
So what does a Senior Client Services Manager really do? Think of yourself as one of the leaders, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.
So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Client Services Manager.
Imagine yourself going to work with one thing on your mind: that you will be reporting to the Director of Client Services and in that capacity, you will develop strategic functional programs, manage cross-functional reporting of key initiatives, organize attendance of executive leadership for key QBR or in-person client meetings, and support the onboarding of new Client Service (CS) staff into the organization. As you tackle your new tasks for the day, you know that it will lead to one thing: that your role is crucial when it comes to having successful client services operations for TaskUs through the design of client facing initiatives, structuring and scheduling strategic review sessions and driving the development of the client services team through training programs, organizational sessions and onboarding of new members as we grow the team.
As the Senior Client Services Manager, your ultimate aim is to become a trusted partner for the CS team as a whole, identify and understand their needs and desires that can help them succeed. You will also be meeting management to update all active ongoing actions covered throughout the week to ensure tasks are being assigned and completed.
What else? Well, you will develop the materials and manage the Strategic Account Review sessions with key clients which includes client scorecards, advanced planning sessions, presentation formats, and multi-year strategic plan outcomes. You will also own the reporting and updates on contract renewals, annual increases, and other key strategic events and activities.
As the Senior Client Services Manager, you will also charm and influence people across the world. You will provide actionable feedback for improvement/course correction internally and externally. You must be comfortable influencing across teams/stakeholders and be able to present professionally to groups, to individuals, and to hosts engaging client visits. You will also map and track the training needs of the CS team through remote, face-to-face and self-guided training options for the team. You will also search for and promote techniques suggested in articles related to account management, customer experience and related topics. You will use related communication channels to inspire and connect disparate team members across multiple locations or in remote settings. You will encourage and develop a team that demonstrates an attitude where they roll-up-their-sleeves and handle issues that arise.
Moreover, innovation will be the success of TaskUs and your role should strategize with client services to identify solutions to implement innovation and change. You will also brainstorm with management/peers for best practices to continuously drive performance enhancement and drive real value initiatives for clients.
So, do you have what it takes to become a Senior Client Services Manager?
So, what is it we’re looking for? Well, since this is a Senior Manager post, we need someone who already has the experience in managing multiple departmental managers and clients with various needs. We also need someone with hands on experience with client deliverables in a fast paced environment. Along with this, we need someone experienced in working in a multi-functional environment with a keen interest on how new technologies and businesses are changing the face of work.
We need someone driven in the aspect of self-improvement with a passion to extend his/her sphere of knowledge and influence; someone who is practical and action-oriented, able to manage activities by being persistent and aggressive when needed. An ability to inspire and persuade people is also crucial to the role.
Most especially, we will also need someone who is willing to work US shift or is flexible with work hours in order to support client meetings or senior level visits.
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.