Consultant

Consulting United States

Description

TaskUs is the secret behind the phenomenal scaling of some of the world’s most disruptive companies. We were born on the web and grew up in the cloud allowing us to guide businesses strategically towards transformational growth.

WE ARE: Digital Masters, Brave Innovators, System Architects, Culture Builders, Startup & Scale Specialists. Our CX Consulting team is taking advantage of the TaskUs DNA to go beyond scaling the support ecosystem, as we know it, and embracing the latest technology innovations to create a new CX paradigm. Joining the consulting team means embracing the inevitability of change and the thrill of shaping tomorrow.

As part of CX Consulting you are:

  • Driven by a natural curiosity
  • A methodical and systematic thinker
  • A champion of clear and succinct communication
  • A Serial learner
  • A builder (There’s always a better mousetrap)
  • A data analysis and iteration junkie
  • A disciplined and collaborative project manager

Our CX Consulting engagements are fast paced and value-driven. Clients need real change with tangible outcomes that transform their business. As a CX Consultant, your work will be high impact and incredibly transformative.

Your focus will be to:

  • Concurrently manage multiple projects, clients and project teams
  • Own project lifecycle from start to finish and provide an amazing experience for each client
  • Be a primary point of contact and a trusted advisor for your clients to ensure confidence and successful delivery of consulting projects
  • Manage client and project expectations simultaneously for a frictionless project experience
  • Ensure project team stays on track with timelines, milestones, budget and communications. Help to proactively identify, manage and remove roadblocks and escalations
  • Act as an investigator and troubleshoot when process and operational discrepancies arise. Perform detailed checks in sensitive timeframes to ensure accuracy and credibility
  • Handle client communications and updates throughout each project
  • Continue to develop our CX PMO by improving process, tools, procedures, accuracy and outcomes
  • Take a lead role in developing CX Project and CX Business Metrics and Dashboards
  • Coordinate and work closely with internal departments as needed and support CX Consulting resourcing and time and billing activities

To excel in this role you have:

  • Bachelor’s, MBA, or MS in business, technical or professional discipline OR equivalent work experience in Project Management role, preferably in a Professional Services environment
  • 5+ years of experience in a consulting role
  • Experience in a client facing role, collaborating with client project teams and project leaders
  • Experience with Data and Reporting Metrics as related to Professional Services operations
  • Familiarity with Contact Centers, Customer Support and Customer Experience related technologies a plus.
  • Ability to travel up to 25% of the time to be on-site with clients
  • Bonus: Process, Quality, Professional Services/Consulting, or Project Management Certifications

To learn more about TaskUs’ career offerings and to apply, please visit www.taskus.com/hq-careers/. TaskUs, Inc. is an equal opportunity employer.

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