Customer Service Client Analyst - Tijuana
Description
What does a Client Analyst really do? Think of yourself as someone who will work with Team Leads and Teammates on ways to improve the customer experience using data, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Client Analyst.
As a Client Analyst, you will organize a quality assurance platform to keep a record of KPIs: CSAT, quality scores, attendance, and productivity of all Teammates. You will listen to calls, read emails, and review chats daily to ensure teammates are following policies and offering excellent service. You will make recommendations about process and data driven improvements. You will cultivate ongoing team relationships through follow-ups and daily check-ins. You will also collaborate on weekly reports with the operations leaders summarizing weekly KPIs and identify areas for improvement.
Do you have what it takes to be a Client Analyst?
Requirements:
What is it we’re looking for? Well since this is a Client Analyst, we need someone with some relevant Client Analyst experience. Someone with a burning desire to uncover patterns in data that will influence process improvement. Exposure to quality tools is preferred.
Now let’s get technical. We’re looking for someone who is a confident communicator and is able to build rapport. Someone who has an adaptive capacity, and is a self-starter/initiator. Someone who is coachable, data/analytics driven, focuses on quality/accuracy, and someone who is a critical thinker/problem-solver, and accountable. Knowledge of Power BI, Tableau, or other analytics platform is a plus.
What else? Well, we need someone who is proficient using helpdesk software (Salesforce experience is a plus). You also must be available to work weekends and holidays.
About us:
Other Jobs At Taskus:
TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:
- You will never be asked for payment information or banking information during the application or interview process.
- We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us
Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.
We have identified several clues to watch out for to help you identify and avoid recruiting scams:
- TaskUs will never ask for financial information of any kind or for payment of money during the job application process.
We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. - TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.
We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. - TaskUs does not use third party recruiting firms to conduct interviews.
If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (https://jobs.jobvite.com/taskus-inc/). This is the only chat room where you will find our recruiters.
