Business Enablement Project Manager
TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies
We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list.
A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.
We exist to make the world’s best companies better. We aim to have fun while doing it.
So, what does a TaskUs Business Enablement (Biz-E) Project Manager really do? Think of yourself as a TaskUs “architect” helping to build a roadmap, plan, and ultimately execute on the dreams of a company that thrives on the Ridiculous. So not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it’s time to imagine what it’s like being a TaskUs Biz-E Project Manager.
Imagine yourself going to work with one thing on your mind: that you are going to spend your day helping to bring the Ridiculous visions of the company to life. Your role was designed to map requirements, plan solutions, and successfully execute strategies to roll out the next project squarely aimed at turning the industry on its head. You put the “CAN” in “that CAN’’t be done”. Whether it’s setting up facilities that have built-in spas or re-dreaming what the corporate annual review process can be, you are executing initiatives that others are still hoping to dream of. Your success is gauged not on hours worked, but on the success/failure of your project launch. You sometimes work long days, odd hours, and travel between various TaskUs sites. However, as you open the doors to the facility you just built and see the team’s face light up as they walk through its indoor park, or receive a hug from the children of the orphanage you built with funds collected from your food/donation project - it is instantly worth it.
As a TaskUs Biz-E Project Manager, you will be responsible for owning the project process from start to finish. You strive to provide an amazing experience for each and every team member you work with. You will be held accountable for the overall success or failure of the project. You will be given broad/high-level dreams and targets and will need to research, research, and research a bit more as you work with your project team on potential solutions. You will manage stakeholder and project expectations simultaneously for a frictionless project experience. You will perform detailed checks and manage sensitive timeframes to ensure accuracy and credibility. You will handle day-to-day team communication throughout each project. You will coordinate and work closely with internal departments. What else? Well, you will also adapt to the changing priorities and complete deliverables on time with limited supervision in a fast-paced environment. You will also approach all role responsibilities with great confidence, assertiveness and a sense of ownership.
Expect that you will be an evangelist for your projects. You love partnering with people to understand their needs and requirements and come up with creative approaches to make them successful. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. You’re entrepreneurial and resourceful. You’re passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.
So, do you have what it takes to become a TaskUs Business Enablement Project Manager?
So, what is it we’re looking for? Well, since this is an Project Management post we need someone who has the experience to even call themselves one. So definitely someone with at least 5 years of experience in project management is needed. Have a Bachelor’s degree? Great! Have something equivalent to this in life experience? That’s okay too!
We need someone who has experience - preferably gained within the BPO sphere which is a plus. Have experience building new sites or launching new geos? Another plus! We’re looking for someone with excellent written and oral communication skills. Someone who has strong problem-solving skills and excellent attention to detail with a commitment to both accuracy and quality. Someone interested in how new technologies and businesses are changing the face of work is a plus. Last, but certainly not least, we’re looking for dreamers and those who have experience taking dreams and turning them into ridiculous realities.
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 17,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.
To find out more visit www.TaskUs.com.