Senior Operations Manager

Operations Tijuana, Baja California


So what does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Operations Manager.

As a Senior Operations Manager, you will manage day-to-day operations business, including performance, billing, and PNL. You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed. You will meet with Senior Management and clients as needed to continue business growth. You will be responsible for interviewing Operations Managers, Team Leads and Quality Analysts. You will also promote department culture.

So, do you have what it takes to be a Senior Operations Manager?


So, what is it we’re looking for? Well since this is a Senior Operations Manager we need someone with at least two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment. What else? We also prefer someone with a BA/BS degree.

 Now let’s get technical. We’re looking for someone who has experience managing supervisors, as well as coaching and developing Teammates.

What else? Well, we need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
Preferably, someone who resides in Tijuana Mexico.

About TaskUs:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer.

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