French Customer Service Agent

Operations New Braunfels, Texas

Description

So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics

You will have the opportunity to interact with others, providing world class customer service through a variety of channels--email, chat, and voice...in French as well as English.

So, do you have what it takes to become a Teammate?

Requirements:

  • Must be bilingual French (B2-C1) level in writing or speaking 
  • Experience in customer service on phone, email and live chat support
  • Experience in Customer Service, Sales, Billing, Collections and Technical Support is a plus
  •  Strong verbal and written communication and comprehension skills
  • Proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
  • Ability to type a minimum 30 words per minute
  • Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
  • Demonstrates the ability to multitask and has high attention to details will be a great addition to the team.
  • Self motivated, results oriented, and a willingness to be a part of a global team

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