Systems Operations Engineer

IT - Engineering Indore, India Gurugram, Haryana Mohali, Punjab

Description

Principal Duties and Responsibility

  • Administration and Maintenance of existing JAMF Server 
  • Create user adoption by performing technical services including installation, configurations, integrations, workflow enhancements
  • Maintain an expert level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion
  • Contribute to and maintain departmental and organizational documentation Provide feedback to other teams within TaskUs to document feature requests and assist in the product issue resolution process
  • Act as a project lead for various departmental initiatives as assigned by management
  • Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training)
  • Provide mentoring, support, and enablement training within the Team and other internal IT partners as needed or assigned
  • Represent TU as product/technology expert within the Jamf and Apple communities
  • Other duties and special projects as assigned
  • Work with Endpoint Solutions Architect for the development or implementation of new solutions or designs
  • Remediate vulnerabilities identified by InfoSec Team on JAMF Server
  • Coordinate and meet with Information Security Engineering and provide recommendation on how to proceed with remediation for all Apple/MAC Devices
  • Attend Audit meetings to be the POC and Systems resource in providing evidences required by the auditor, be it PCI, HIPAA, SOC, ISO 270001, etc 
  • Participate in planning and recommends MAC OS or IOS and related IT technology asset architectures and recommends new/emerging technology for application into the enterprise
  • Define, develop and document new systems deployment processes in accordance with criteria established by Systems Architect.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks on MAC Environment. Identify approaches that leverage our resources and provide economies of scale.
  • Function as a core member of the standardization team. In concert with the Endpoint Solutions Architect and MAC Engineer, define and annually validate systems processes and deployment documentation.
  • Create and develop high quality operational and technical documentations, concept of operations documentations,  including Visio diagrams, high-level descriptions of the environment, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work



Other Duties and Responsibilities

  • Document, upgrade and configure existing / new system software that supports production infrastructure applications per project or operational needs thru JAMF
  • Work with MAC Engineer and IT Support for escalation to provide BAU support for existing Endpoints running on MAC OS and IOS 
  • Acts as a liaison with vendors and third party vendors especially JAMF Vendor
  • Capable of managing complex technical projects, and communicating status to Customers and Project managers to assist with the design and review of new Systems related to MAC, applications and hardware throughout project life cycles
  • Ability to travel up to 25% of the time to support site existing system's infrastructure and projects
  • Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements
  • Participates in deep dive root cause analysis, investigation and advanced troubleshooting of problems and conduct remediation and actions to provide permanent fix or resolutions to issues



Experience and skills

  • Minimum of four years of experience providing iOS and macOS related technical support or training to end-users (Required)
  • Four years or more of server platform experience – Windows or Linux (Required)
  • Ability to write complex scripts in Bash, Python, or Swift (Required) 
  • Ability to travel up to 25% both domestic and internationally (Required)
  • Understanding of full Apple Product Portfolio (Preferred)
  • Ability to adapt and solve challenges quickly and efficiently
  • Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments
  • Ability to work independently and as part of a team Self-starter, energetic, and highly motivated 
  • Experience in high volume ticket environment, knowledge of Service Now ticketing systems or Service Desk Plus is a plus

Education and Certifications

  • Information Technology or Computer Science or Engineering Bachelor's Degree or equivalent work experience
  • Jamf’s Associate, Tech, and Admin level certification (Required)
  • Jamf’s Expert level certifications (Preferred)
  • MAC 
  • ITIL Foundation (is a plus)

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