Bilingual Team Lead

Customer Service Thessaloniki, Greece

Description

As a Team Lead, you will provide mentorship, guidance and career development to members of your team. You will implement escalation channels in accordance with mutually agreed upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

So, do you have what it takes to be a Team Lead?

Requirements:

So, what is it we’re looking for?
Well since this is a Team Lead we need someone with ideally 12 months or more of prior relevant people management experience, sales, B2B, account management, consultive etc. 
Must speak fluent English and one of the following languages - German or French or Italian or Spanish or Portuguese or Swedish.

Now let’s get technical.
We’re looking for someone who is a strategic thinker with strong analytical and creative problem-solving skills.
Someone with experience providing constructive criticism and implementing corrective action plans.

What else?
Well, we need someone who has a high-level understanding of customer confidentiality standards and also has a passion for the development of teammates. 


This role requires flexibility as we area 24/7 business and the shifts will be rotating. 

About Us
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer.

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