Customer Service Advisor
What does a Customer Support Advisor really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Support Advisor.
As a Customer Support Advisor, you will research and resolve issues reported by the client's end-users via phone, email, and chat support. You will manage and maintain a test lab of devices running services to be used for reproducing customer issues. You will ensure that all log-in and passwords (both internal & external) are kept confidential. You will document all information on customer interaction according to standard operating procedures.
Do you have what it takes to be a Customer Support Advisor?
So, what is it we’re looking for? Well since this is a Customer Support Advisor we prefer someone with experience with phone, email and live chat support, but this is not required. We also prefer someone with experience in customer service, sales, billing, collections, and technical support, but this is not required.
Now let’s get technical. We’re looking for someone who is computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. Someone who can type at least 30 WPM for voice and 35 WPM for non-voice campaigns. Someone with an understanding of browsers, plugins, and online video experience using a streaming player (Roku, Apple TV, etc.). Someone who has experience using mobile apps to view video content
What else? Well, we need someone who has strong verbal and written communication, and comprehension skills. Someone who is flexible and has the ability to quickly adjust to frequent process and information changes. Someone who must be willing to work on a cyclical schedule.