Director of Operations

Operations Pampanga, Philippines

Description

So what does a Director of Operations really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch. 

Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.

As Director of Operations, you are responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. You are also responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team. You will maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned.  You will be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. You will develop individual and team goals and implement plans to carry out objectives. You will also guide the Operations Managers in meeting all team & individual goals. You will ensure compliance with all established policies and procedures. You will assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

So, do you have what it takes to become Director of Operations?

Requirements:

  • At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.
  • Managed at least 1,000 FTEs and who has strong computer skills especially in using Google Suite applications. 
  • Proven track record of meeting and delivering targets. 
  • Excellent communication skills,  both verbal and written.
  • This person must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.

 

About TaskUs:

TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies. 

Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively.  Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. 

TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. 



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