Director of Operations
So what does a Director of Operations really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.
Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.
As Director of Operations, you are responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. You are also responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team. You will maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. You will develop individual and team goals and implement plans to carry out objectives. You will also guide the Operations Managers in meeting all team & individual goals. You will ensure compliance with all established policies and procedures. You will assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.
So, do you have what it takes to become Director of Operations?
- At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.
- Managed at least 1,000 FTEs and who has strong computer skills especially in using Google Suite applications.
- Proven track record of meeting and delivering targets.
- Excellent communication skills, both verbal and written.
- This person must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.
TaskUs is an equal opportunity employer.