Learning Experience Designer

Learning & Development Quezon City, Philippines


TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies 

We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list.  

A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.

We exist to make the world’s best companies better. We aim to have fun while doing it.

So what does a Learning Experience Designer really do? Think of yourself as someone who is responsible for the creation of engaging learning experiences so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full attention because it’s time to imagine what it’s like being an LX Designer.

Imagine yourself going to work with one thing on your mind: To get rid of traditional classroom training and replace it with personalized learning ecosystems delivered on-demand. As you tackle your new tasks for the day, you know that it will lead to one thing: to provide thought leadership in the application of instructional design strategies and methodologies particularly in the areas of learning analytics and design, to deliver learner-centred training solutions across all levels in the organization.

As an LX Designer, you will create authentic and memorable learning experiences for our new hires and tenured teammates. You will also collaborate with the Learning Media Development and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced solutions and evaluate the effectiveness of such. Some of the key tasks of an LX Designer is that you must also be able to analyze the learning needs of people and determine their required skills and competency levels. You must also identify training objectives and performance targets and also define your instructional design strategy.

Is that all? Well, no because as an LX Designer, you will also scope and outline training content, build training curriculums and lesson plans, as well as write storyboards and scripts. You will also design facilitator and participant guides as well as facilitate Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions. You will also have to create knowledge and skills assessments as well as evaluate learning effectiveness. You also need to discover and implement techniques to drive online learning adoption and content usage. As an LX Designer, you also need to continuously update and improve knowledge, skills, and behaviours related to instructional design, adult education, and training evaluation.

The success of an LX Designer will be measured through the implementation of training programs that reflect a learner-centred teaching philosophy. Along with this is also the way you address the identified learning/performance gaps and also by improving training absorption and retention. Hitting defined KPI targets/goals, and adhering to agreed timelines will also be a measure of your success.

So, do you have what it takes to become a Learning Experience Designer?


So, what is it we’re looking for? Well, since this is a Learning Experience Designer post, we’d need someone who already has the skills to even call themselves one. So we need someone with a Bachelor’s degree or equivalent (have a degree in instructional design or any related course? Even better!). A huge plus is if you have a Master’s degree in Instructional Design, Distance Education or Educational Technology.

We need someone with at least 3-5 years of designing learner-centred training programs and developing related training materials. We also need someone with 3-5 years conducting learning needs analyses to identify situations addressable by training solutions. Someone who has knowledge of adult learning, instructional design, and evaluation principles and practices. Someone who has defined measurable training goals and learning objectives (in all three learning domains). Someone who can develop appropriate learning assessment strategies and instruments.

Someone who has technical skills, so someone who is technology literate: someone who can easily work with new software (example: media development tools, office suite, and other web applications). Someone who can understand the functionalities of courseware authoring tools such as Adobe Captivate, Articulate Storyline, and have experience with E-Learning design principles, practices, and platforms (LMS).

Someone who demonstrates the ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions. Someone who can demonstrate the ability to communicate information and ideas clearly, and concisely, verbally and in writing. Someone who can demonstrate the ability to interact with peers, management and other departments in a professional manner.

We need someone who has strong organizational and interpersonal skills, has the ability to manage time effectively and efficiently. Someone who is self-motivated and who exhibits behaviors aligned with TaskUs’ core values.

About TaskUs:

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively.  Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. 

TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. 

TaskUs, Inc. is an equal opportunity employer. 

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