So what does a Quality Manager really do? Think of yourself as a champion for operational excellence. You will closely monitor program metrics, provide insights and analysis, offer recommendations, and help manage the implementation of service and process improvement programs and efforts. Your contribution will help ensure program metrics and service level requirements for quality are met consistently. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement. Consider yourself a consultant to stakeholders, a mentor and guide to Teams, and an important asset to our passionate pursuit for quality.
Imagine yourself going to work with one thing on your mind: you are responsible for your program’s achievement of performance objectives, ensuring consistency and quality in all customer interactions. As you tackle new tasks for the day, you know that it will lead to one thing: raising the bar for our quality operations to produce ridiculously impressive outcomes.
As a Quality Manager, you will leverage on your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You must be highly motivated by the opportunity to effect change and bring these plans to fruition.
So do you have what it takes to become a Quality Manager?
- At least three (3) years of experience in quality management in a BPO environment
- Excellent communication and presentation skills
- Knowledgeable in performance data management and analysis
We need someone with strategic capability, expert competency in problem solving, and a strong drive for results and excellence. Someone who can cultivate effective and productive business relationships to resolve outstanding quality issues in collaboration with other Quality Assurance leaders.
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure,
TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech. TaskUs has approximately 27,500 employees across eighteen locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.