So what does an Identity Access Management Associate really do? Think of yourself as someone who will be responsible in ensuring that the IAM (Identity and Access Management) service delivery meets established SLAs, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it’s time to imagine what it’s like being an Identity Access Management Associate.
Imagine yourself going to work with one thing on your mind: that you will be the first level of support for all IAM related incident and service request. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will complete configuration of security policies and rules for integrating IAM best practice with other products in various deployment environments based on requirements.
As an Identity Access Management Associate, you will also respond to any client/support inquiries for assistance with any access related concern governing IAM. You will assist the IAM Analyst with any project and implementation. You will maintain all necessary runbooks and documents. Lastly, you will maintain a good understanding of IAM service offerings and processes.
So, do you have what it takes to become an Identity Access Management Associate?
So, what is it we’re looking for? Well, since this is an identity access management associate role we need someone who already has the skills to even call themselves one. So definitely someone with experience in being one. Someone who has at least a minimum of 1 to 2 years experience with Identity and Access Management software/solutions is needed. What else? We need someone with the following knowledge: basic knowledge with different IT Infrastructure segment (Ex: Network, Database, middleware and Windows), basic knowledge and experience in active directory, basic knowledge of Information Security, basic knowledge about different Information Technology terminology and strong knowledge in MS Excel and Google sheets.
We also need someone with the ability to complete high volume of service request and incident ticket efficiently. Someone who has had hands on experience or theoretical knowledge with Enterprise Ticketing system (Ex: Remedy, Service Now and SD Manage Engine). Someone who can work effectively and efficiently under pressure. Someone who has a ridiculously positive attitude, has strong communication skills, and has the ability to travel up to 40% domestic. Fresh grads are welcome to try out this position!
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 18,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.