Client Services Manager

Client Services Pampanga, Philippines

Description

So what does a Client Services Manager really do? Think of yourself as someone who will manage a variety of smaller campaigns, both new and existing, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone is qualified for this position. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Client Services Manager

Imagine yourself going to work with one thing on your mind: you will be supporting the client’s services team whose job is to support the fastest growing companies to scale their domestic and international operations. As you tackle your new tasks for the day, you know that it will lead to one thing:  that you will work directly with our management team to hire and train key players.

As a Client Services Manager, you will collaborate with TaskUs HQ in Santa Monica, CA as well as our Philippines operations and recruitment teams, and your client’s executive and operational teams to ensure success. You will also monitor your team’s growth and in addition to client success, you will play a direct role in the operational growth of the business with strategic initiatives. You will impact and witness first hand the company’s annual revenue goals of 100% revenue growth year after year. Finally, you will manage hundreds of people in the United States and the Philippines, and (soon) Latin America.

This opportunity requires proven industry expertise, strong operational knowledge, analytical and problem-solving skills, and team-oriented attitude that TaskUs is built upon. Oh yeah, you must also be willing to travel locally and internationally!

So, do you have what it takes to become a Client Services Manager?

Requirements:

So what exactly are we looking for? Well, since this is a managerial post we’re looking for someone who already has the experience to call themselves one. So we definitely need someone with at least 2 years of experience in a management consulting, operations and/or account management role.

We also need someone with knowledge on how to use Google Apps, this includes Google Sheets, Google Slides, Google Documents, and more. We need someone who’s willing to travel domestically and internationally up to 50% of the time. We also need someone who has advanced knowledge of email ticketing and cloud-based phone systems (i.e. Zendesk, Desk.com, RightNow, inContact, Five9 or 8x8) preferred.

We also prefer someone with international vendor management experience as well as experience in managing customer care and/or back office operations.

About Us:

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively.  Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

TaskUs currently has over 17,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.

TaskUs, Inc. is an equal opportunity employer.

To find out more visit www.TaskUs.com.

 

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