Learning Experience Leader (Technical)
At TaskUs, a Learning Experience Leader is a Trainer with Technical know-how.
So what does a Learning Experience Leader really do?
Think of yourself as someone who will create and maintain a positive and professional learning environment, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it’s time to imagine what it’s like being a Learning Experience Leader.
Imagine yourself going to work with one thing on your mind: that you will be designing and expanding technical training and development programs apart from the generic ones. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will ensure that Foundation Skills Training is aligned with Technical Product Specific training methodologies and initiatives.
As a Learning Experience Leader, think of yourself as the person responsible for setting the standards and expectations through your conduct, work ethic, integrity, and character. You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor technical training content based on varied objectives which includes curriculum, training, and exams, for all general preparatory courses across all 3 channels of communication - emails, chats, and phone calls - prior to enterprise endorsement.
You will also need to deliver preparatory training that is technical in nature, covering our client’s proprietary technology platform, core business processes, and day to day operational needs along with basic skill requirements as identified by enterprise needs. You will also need to be able to deliver projects and motivate trainees through effective training.
Think of yourself as a manager in terms of design, delivery, and you want to always continuously improve the training programs and the other learning opportunities across the organization. You will also amend and revise programs as necessary, in order to adapt to the changes occurring in the work environment. You will act as the content expert and maintain relevant training documents and training materials for training conducted.
You’re also a developer because you need to create effective induction programs. You will need to monitor and review the progress of the trainees through questionnaires and discuss with the managers. You have to ensure that statutory training requirements are met and you must have an understanding of E-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages. You will be expected to research new technologies and methodologies in workplace learning and presenting this research. You will be a cop in a way that you’ll ensure that all trainees adhere to the company’s Code of Conduct.
So, do you have what it takes to become a Learning Experience Leader?
- Possess at least 1-2 years of working experience in the related field with experience/knowledge of providing technical assistance and troubleshooting training for common IT questions and support needs, including device pairing, contact management, software and firmware updates, printer connectivity, account syncing, email signatures, GSuite functionality, Google groups, email aliases, and calendars.
- Exposure to training for third-party software applications, decision tree oriented approach to account setup, access changes, and user deprovisioning in Google admin, Bettercloud, and Zendesk would be an added advantage.
- Knowledge of training for multi-step workflows would be beneficial.
- Must be proficient in the use of Microsoft and Google applications
- Can communicate well both orally and in writing
- Excellent presentation and class facilitation skills
- An out of the box thinker who is creative enough to have the ability to engage an audience meaningfully
- As a technical trainer, we need you to have strong interpersonal, conflict management, mentoring, and customer service skills
- Able to work in a flexible schedule including weekends, holidays and long hours
- Someone with high energy, enthusiastic, and motivational training style
- Having a strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, influencing skills is a definite PLUS!
TaskUs currently has over 18,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.
To find out more visit www.TaskUs.com.