Customer Service Team Lead
Description
What does a Team Lead really do? Think of yourself as someone who will build relationships and consult with operations on optimal solution implementation through service, education, and support. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Team Lead.
As a Team Lead, you will manage the day-to-day frontline business including performance, billing accuracy, adherence, and ensuring KPIs are met. You will work with the management team to recommend, contribute to, and implement strategic plans, policies, and procedures. You will have weekly syncs with Team Leads, and one on one coaching and development with Teammates as needed. You will meet with senior management and clients as needed to continue business growth. You are responsible for interviewing Team Leads and Quality Analysts. You will partner with the training department to deliver a cohesive onboarding experience from training to production, and also contributing to continuing education courses. You will also promote department culture.
So, do you have what it takes to be a Senior Team Lead?
Requirements:
What is it we’re looking for? Well since this is a Team Lead we need someone with at least 2 years of experience or previous role and/or background in supervisor position. We also prefer someone who has experience in launching new products.
Now let’s get technical. We’re looking for someone who is computer literate and proficient in the use of Microsoft Windows and the Office suite of programs. Someone who can type a minimum of 30 wpm. Someone who has strong verbal and written communication and comprehension skills.
What else? Well, we need someone who is able to work a flexible schedule which includes 24/7 hours of operation and holidays.
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.
Other Jobs At Taskus:
TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:
- You will never be asked for payment information or banking information during the application or interview process.
- We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us
Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.
We have identified several clues to watch out for to help you identify and avoid recruiting scams:
- TaskUs will never ask for financial information of any kind or for payment of money during the job application process.
We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. - TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.
We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. - TaskUs does not use third party recruiting firms to conduct interviews.
If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (https://jobs.jobvite.com/taskus-inc/). This is the only chat room where you will find our recruiters.
