Customer Service Team Lead
What does a Team Lead really do? Think of yourself as someone who will build relationships and consult with operations on optimal solution implementation through service, education, and support. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Team Lead.
As a Team Lead, you will manage the day-to-day frontline business including performance, billing accuracy, adherence, and ensuring KPIs are met. You will work with the management team to recommend, contribute to, and implement strategic plans, policies, and procedures. You will have weekly syncs with Team Leads, and one on one coaching and development with Teammates as needed. You will meet with senior management and clients as needed to continue business growth. You are responsible for interviewing Team Leads and Quality Analysts. You will partner with the training department to deliver a cohesive onboarding experience from training to production, and also contributing to continuing education courses. You will also promote department culture.
So, do you have what it takes to be a Senior Team Lead?
What is it we’re looking for? Well since this is a Team Lead we need someone with at least 2 years of experience or previous role and/or background in supervisor position. We also prefer someone who has experience in launching new products.
Now let’s get technical. We’re looking for someone who is computer literate and proficient in the use of Microsoft Windows and the Office suite of programs. Someone who can type a minimum of 30 wpm. Someone who has strong verbal and written communication and comprehension skills.
What else? Well, we need someone who is able to work a flexible schedule which includes 24/7 hours of operation and holidays.