Research Support Assistant

Customer Service San Antonio, Texas Austin, Texas

Description

About our client

Technology has changed daily life in a way no one could have imagined. It’s made us more productive, capable and connected. But it has come at a cost. We’re productive, but overwhelmed. Capable but paralyzed by too many choices. Connected, but only if social media counts. Living this way creates a void in our daily lives. Our client is here to change that. Our team is committed to alleviating the mental load that our modern world has created by putting human connection back into technology and caretaking at the heart of everything we create. 

About Us

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.

TaskUs is an equal opportunity employer.

 

Job Description 

Our researchers are dedicated to getting things done ; whether that’s daily to-do or bucket list projects for our members. Unlike virtual assistants and productivity apps, we are real people who handle things exactly as our members would from start to finish. 

The ideal candidate has a natural curiosity for researching and loves accomplishing things that seem impossible. They represent our brand in their selections for our members as well as 3rd party partners and love delivering a memorable experience and providing world class customer service. 

Responsibilities (including, but not limited to):

  • Oversees and researches multiple household projects and delivers customer delight with each to-do 
  • Offers curated recommendations through thorough research and relevant experience
  • Creates a relationship with the representative by building rapport and trust
  • Maintains a high level of member privacy and security and can respond professionally to sensitive information and situations 
  • Anticipates future needs for the member & create mini-magic moments 
  • Assist in professional partner selections, project management and communications
  • Serves as a liaison between internal team members and vendors in managing projects, budgets and logistics 
  • Responds appropriately and immediately to representative requests and concerns, keeping them informed of the status of their project 
  • Delivers service KPI’s and meets SLA’s ; always striving to exceed member expectations 
  • Test and use company technology in order to provide product feedback to drive quality 
  • Cross functional communication between multiple departments and key stakeholders 
  • Learn and retain a thorough working knowledge of all existing and new products 
  • Maintain thorough knowledge of systems so that information can be researched and accurately provided to the customer 

 

Skills:

  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with attention to detail.
  • Advanced level written & verbal communication skills.
  • Demonstrates proactive approaches to problem solving with strong decision-making capability.
  • Emotional maturity.
  • Highly resourceful team player with the ability to work well independently.

 

Qualifications:

Min. 3 years of experience in hospitality, personal or professional assistant services, coaching / mentoring or event management / planning or researching / curation services 

  • High school diploma or equivalent (required) 
  • Post-secondary degree or certificate, preferably in Business Management (preferred) 
  • Strong communication skills : Listening, verbal and written communication
  • Computer and Web-based skills with strong working knowledge of systems such as Microsoft Office +/or GSuite. Experience with Salesforce is a plus 
  • Resourceful and creative ; strong researching skills 
  • Extremely organized & excellent attention to detail 
  • Strong time management skills with the ability to manage multiple tasks/details with accuracy and timeliness 
  • Remains calm & professional under pressure and with competing priorities 
  • Supports colleagues through encouragement, open communication & “how can I help you” mentality 
  • Enjoys working in a collaborative work environment 
  • Has flexibility in their work schedule and willing to work weekends, evenings and holidays 
  • Has FUN!

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