Bilingual Content Moderation
So what does a Content Moderator really do? Think of yourself as someone who will ensure high-quality and safe experiences for both people and businesses across the social media family of apps, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Content Moderator.
So what does all this mean for your day-to-day? In the Content Moderator role, you will be working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles. In order to properly identify all of these items, you will be trained on how to enforce the client’s policies, and then use these policies to support the overall business.
As a Content Moderator, you understand the importance of working hard and having fun! You will be given daily time to participate in wellness activities such as dance parties, fitness challenges, wellness programs, video games, and team development exercises.
Do you have what it takes to be a Content Moderator?
What is it we’re looking for? Well since this is a Content Moderator we need someone with at least 2 year’s experience in content review or online operations. What else? We are also looking for someone with a BA/BS degree or with similar work experience.
Now let’s get technical. We’re looking for someone who has strong interpersonal skills, verbal and written communication skills, and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
TaskUs devotes considerable resources to the well-being of its employees. Being a Content Moderator means participating in counseling sessions and other wellness programs:
- All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
- All employees will attend wellness groups.
Creating a Culture of Awareness and Prevention:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:
- Child exploitation and abuse
- Animal torture
- Gang Violence
- Hate Speech
As a content moderator, it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on staff, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.
TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.
TaskUs currently has over 17,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. To find out more visit www.TaskUs.com.
TaskUs Inc. is an equal opportunity employer.