Learning Experience Director

Training Quezon City, Philippines

Description

What does a Learning Experience Director do? Think of yourself as the leader of your department so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. 

As a Learning Experience Director, you will handle the product training branch of the Learning and Development team. You will also manage the initiation, development, and implementation of the TaskUs training department's initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign-specific training needs and programs in the organization. You will create and execute TL and TM development training which includes: detailed curriculum, training, and evaluation. You will also provide campaign specific training that is sufficiently technical but also engaging. You will act as the in-house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will also proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year-long training calendar with specific quarterly objectives. You will also plan total Training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards. 

Do you have what it takes to become a Learning Experience Director?

Requirements 

What is it we’re looking for? Since this is a Director role, we need someone who already has the experience in being one, if you have at least 3 years of working experience as a Learning Experience Director in a call center specializing in product training -- then you’re qualified! You must also be excellent in presenting, communicating, and must have great interpersonal skills. 

What else?  

You must also have the ability to support multiple teams across multiple sites and regions.  You must be highly creative and dynamic. You must also be highly independent and motivated with the commitment to oversee projects to completion. We need someone who can adapt and level any training materials to a given audience. Of course, you must also be knowledgeable in Google and MS Office applications! 

About Us

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.

TaskUs is an equal opportunity employer.

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