Data Guru

IS&BI Antipolo, RIZAL

Description

TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies 

We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list.  

A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.

We exist to make the world’s best companies better. We aim to have fun while doing it. 

So what does a Data Guru really do? Think of yourself as the one directly accountable for providing the business with analysis and intelligence on how their business is performing, so not just everyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Data Guru.

Imagine yourself going to work with one thing on your mind: that through close partnership with the site leads (Operations VPs), they design, implement, and track BI programs to produce measurable improvements in campaign performance, profitability, and culture. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will lead the BI team onsite and are responsible for their deliverables, management, and personal development.

As a Data Guru, you will make sure that all work quality standards and all work performed by your team are delivered and executed within the mutually agreed upon target completion date. Also that all work performed by your team are delivered and meet quality standards based on the requirement and as determined by the stakeholder. While all work performed by your team is accurately reflected in the job order tracking system. In terms of reporting, the weekly status reports to the Chief of Staff which should include at the minimum past week’s team attendance, schedule adherence, coaching compliance rate, and hiring, status of all pending projects and scheduled tasks assigned to him and his team, and list of key risks of their site and actions to address them.  What else are you accountable for? Well, as being the Data Guru is accountable for ensuring quality for all operations of their site. Therefore, the Data Guru must deliver measurable improvement to each campaign in their site to the client’s expectations of a good CX interaction for that channel, as determined by the site VP. In terms of deliverables, you will be accountable for the dashboard package and data integration for each campaign in their site. There is a clear expectation that all dashboards are automated, with no manual intervention required in producing reports once the ETL process is established. You will also be accountable for providing the site VP meaningful analysis on the performance of their site and measurably and materially improve its profitability, efficiency, or culture. Lastly, you will also be responsible for conducting at least one performance monitoring session per direct report per week covering their deliverables, their performance, their upskilling requirements, and their personal development. Results of these sessions should be reported in the weekly status reports and logged in the GROW Coaching tool.

So, do you have what it takes to become a Data Guru?

Requirements:

So, what is it we’re looking for?

Well, since this is a data guru post we need someone who already has the skills to even call themselves one. So definitely someone with experience in being one, so if you have a Bachelor’s degree, MBA or JD -- then you’re preferred.  We also need someone who has strong communication skills, someone who has a strong desire to compete and has a champion’s mindset, and also works well with others and fosters teamwork.

About TaskUs:

TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively.  Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. 

TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. 

TaskUs, Inc. is an equal opportunity employer.

 

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